Summary

Accomplished  Retail Sales and Customer Service Representative experienced in turning excellent service and sales strategies into bottom-line results in customer loyalty and increased profitability. Solid background in providing outstanding service, building customer relationships and exceeding sales expectations. Proven success in generating store revenue and collaborating with team members on improving efficiencies. Exemplary leadership ability with a drive to motivate and assist others while maintaining organizational objectives. Strong team leadership and committed to excellence through producing positive results and customer satisfaction. Self-motivated, punctual and reliable, and passionate about building lasting business partnerships and consistently exceeding expectations. Expertise in retail sales, customer service/management and new hire training.

Work History

Work History

Retail Makeup Artist

Oct 2009 - Jul 2011
MAC COSMETICS INC
RETAIL MAKEUP ARTIST, Provide welcoming, personal, and professional service to all customers at all times. Assist customers with M.A. C products/service selections and information. Suggest appropriate M.A. C products and colors to meet and exceed customer needs. Actively participate in cleaning display units, tools and testers. Assist with inventory counts and stocking of all counter supplies and inventory on a daily basis

Customer Account Executive

Dec 2007 - Sep 2009
COMCAST COMMUNICATIONS INC

To maximize the sale and retention of Comcast products to new and existing customers by meeting or exceeding specific departmental and individual goals. Accommodate a full range of customer's request, inquires and complaints via call center phone. Handle medium volume of calls covering customer services in a prompt and professional manner, obtaining all information for resolution of transaction. Answer customer questions regarding billing, service problems, products and features. Correct errors and discrepancies on customer billing as necessary. Target customer's interest with a variety of products and service offerings. Assisted with training new hires with call center basic knowledge before being placed on the sales floor.

Mortgage Loan Officer

May 2007 - Dec 2007
The Lending Center

Assist prospective clients in applying for loans and in determining the type and amount of loan that is most suitable for their needs. Assess the creditworthiness of loan applicants, judging their suitability as borrowers and the precise terms (interest rate, repayment schedule, etc.) on which credit may be granted to them. Handle all incoming calls and make outbound calls to potential borrowers. Fill out forms such as 1003s and process credit checks to determine if loans will be given. Placed borrowers in loans such as conforming, non conforming, Alt-A, sub prime, non prime and FHA loans.

Assistant Sales Manager

Mar 2006 - Mar 2007
SIMPLY WIRELESS INC

Provided guests with rate plan and cellular device information; paired consumers with services that best suited their respective needs and habits; carried out daily opening/closing of the store, provided services to clients over the phone; kept the store appearance neat and clean, perform weekly inventory; primary handling of all cash transactions; packaged and mailed all contracts to corporate headquarters weekly; and all other manager duties

Education

Education

Diploma

1996 - 1999
Eastern Senior High School

English Studies. Super Leaders. Eastern Choir Member