Major : Marketing
UNIVERSITY OF ECONOMIC HCMC (UEH)
With the passion of taking challenges and continuously improving myself, I highly believe that I can contribute my ability to the stable development of your company. I can work under pressure to achieve my goals and the results will define who I am.
Customer Service Officer
Feb 2017 - Now
- Serving and supporting the regional customer base and business partners in Vietnam from order entry right through to payment collection ( including buying goods from branch office in Singapore or H.Q. in Cologne, Germany or any other subsidiaries )
- Working closely with the sales team and with relevant people, to meet delivery promise & achieve excellent customer service.
- Usage and further improvement of our ERP (Accpac) and CRM (Salesforce) system, filing of required customer orders and documentation.
- Working and reporting directly to Customer Service Manager / Director in igus Singapore.
PR Executive / Digital Executive
Oct 2015 - Dec 2016
- To plan publicity strategies and campaigns ; deal with enquiries from the public, the press, and related organisations
- To write and produce presentations and press releases, articles, leaflets, ‘in-house' journals, reports, publicity brochures, information for web sites and promotional videos.
- To organise promotional events such as press conferences, open days, events, tours and visits
- Have experience on creating Facebook Ads, managing Fanpage and running Google Adwords.
Client Representative Intern
Edge Asia / Red Brand Builders
Jan 2015 - March 2015
- To document client design briefings, understand them in the context of the current or proposed brand essence and current market situation, and assist in translating them into reserve briefs which motivate both the client and our own team to develop outstanding design. Design which powerfully communicates the proposition, benefit and reason to believe of the product, within the context of the brand essence.
- To act as a client representative through the design process ensuring that the solutions we develop meets client needs in surprising and powerful ways.
- To assist in managing client expectations of timing to ensure that Projects are delivered at highest quality levels, on time and on budget, while achieving the expected profit for the company.
Listening 495/495 Reading 440/495
Planning, fund-raising, organizing and joining several campaign for 10-50 persons.