Muhammad Tahir

  • Sharjah UAE
  • +971551981669
  • tahir.chouhdary@live.com
Muhammad  Tahir

Objective

To succeed in an environment of growth and excellence and earn a job which
provides me job Satisfaction and self development and help me achieve personal as
well as organization goals.

Work History

Work History
Jan 2015 - Present

Administrative Officer

Canadian Management Consultants

  • Provide Strategic planning and vision.
  • Responsible for preparing report weekly and Monthly
  • Recruiting, training and motivating staff.
  • Managing the day to day operations of the office.
  • Organizing and maintaining files & records.
  • Provide administrative support to staff, managers & Managing Director.
  • Answer calls and make schedule of consultation.
  • Receive and process incoming and outgoing mails & correspondence.
  • Maintain record of existing & new customers for follow up and business promotions.
  • Maintain client relation and ensure customer satisfaction.
  • Deal with service customers to identify & respond to issues and expectations.
  • Ensure accuracy of data provided to the customers at all times.
  • Maintain management information systems (manual or computerized).
  • Provide secretarial or executive services for committees.
Jun 2011 - Oct 2014

Customer Care Executive/Team Leader

UFONE PTML Pakistan
  • Responding to all requests for information/inquiries quickly.
  • Recording details of all inquiries, comments and complaints.
  • Solving customer service problems.
  • Keeping track of all team deadlines and targets.
  • Logging, processing and progress chasing inquiries.
  • Getting an encouraging feedback from customers on the service they have received.
  • Helping out with the induction & training of new customer services officers.
  • Receiving and processing cash payments.
  • Handling complex queries and complaints.
  • To attract potential customers by answering product and service questions; suggesting information, Solving problems about products and services.
  • Opens customer accounts by recording account information.
  • Determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Dealing with the walk in customers.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer.
May 2009 - May 2010

Credit Collection Officer

Economic Wing,Ministry of Economics, Pakistan

  • Collection of Agriculture Statistics from different Government and Private Organizations.
  • Compilation of Agriculture Statistics for monthly and yearly publications.
  • Compilation of Agricultural import and export statistics of Pakistan with different countries.
  • Taking record of different agricultural credit disbursement by different financial institutions.
Apr 2006 - Jun 2006

Social Organizer

NUPAP-UNDP

National Urban Poverty Alleviation Program under UNDP

  • Social mobilization and organization.
  • Coordination with local counterparts and partners for effective and timely project implementation.
  • Facilitate information and knowledge management.

Education

Education

B.Sc (Hons) Economics

University Of Arid Agriculture Rawalpindi Pakistan
2002 - 2006

F.Sc (Pre Engineering)

Islamabad Model College For Boys F-8/4 Islamabad Pakistan

FBISE Islamabad Pakistan

2000 - 2002

Matriculation

Federal Government High school Islamabad Pakistan

FBISE Islamabad Pakistan

Trainings

  • Creating Moments of Magic A customer services training program especially

       designed for Ufone employees by the collaboration of Golden Blue Group of Dubai.

  • CS Guru Customer Services training program conducted by ASK Development

       designed for Ufone CS employees.

CUSTOMER SERVICE SKILLS

  • Always looking at different ways to improve the service given to customers.
  • Understanding the needs of callers.
  • Knowledge of administrative procedures.
  • Knowledge of administrative procedures.
  • Can handle criticism, put-downs, arrogance, persistence or patronizing behaviors.
  • Able to create a positively memorable service experience.
  • Juggling administration tasks and reception duties effectively.
  • Experience of computerised switchboards.
  • Able to control my tone of voice.
  • Proficient in the use of Microsoft Office tools.
  • Strong organisational and prioritisation skills.
  • Previous experience of working in a call centre environment.
  • Developed keyboard skills and able to accurately input information into databases.
  • Time and Task Management.

AWARDS &ACHIEVEMENTS

Ufone GSM

  • Employee of the Year Award.
  • Employee of the Month Award Consecutively 3 times top performer Award.
  • Top Seller Award of the Year « Achieved Maximum Sales During One Fiscal Year »

PERSONAL SKILLS

  • Identifying a customer’s individual needs.
  • Dealing with challenges.
  • Able to handle complaints and difficult situations.
  • Can work with minimal supervision.
  • A motivated team player.
  • Assertive techniques to manage difficult behaviors.
  • Professional and friendly at all times with great energy and enthusiasm.
  • Committed to equal opportunities and anti-discriminatory practices.

REFERENCE

Available on Request