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Summary

Administrative Professional with 18 years of experience, who has been recognized for making significant contributions to the coordination and organization of office operations on numerous occasions. Highly motivated and resourceful assistant with proficiency in both oral and written communications. Business Owner and Manager, who has an in-depth understanding of diverse client needs and business methodologies, as exhibited by the 5-star rated success of her business. Established record in effective organization and coordination of projects, special events, meetings and conferences, both as an assistant and a manager. Self-starter with proven competency in driving projects to successful completion coupled with commitment and dedication. Strategic thinker consistently making significant contributions and multi-tasking in order to complete multiple competing deliverables in a deadline driven environment. As a result, she has gained the exemplary ability to seek out ways to improve processes and streamline operations in order to strive towards greater efficiency and the highest possible client satisfaction.

Summary of Qualifications

  • Meeting Minutes and Preparation
  • Appointment Scheduling and Travel Arrangements
  • Data Entry / 10-Key / Typing 65 WPM
  • Records Management
  • Document Scanning / Faxing
  • Project Coordination and Management
  • Report and Creative Writing
  • 16+ Years Experience as an Administrative Assistant
  • 9+ Years Experience as a Virtual Assistant and Freelancer
  • 1 1/2 Years Experience as a Business Owner and Manager
  • Transcription 
  • Inventory and Supply Ordering
  • Bookkeeping and Invoice Creation 
  • Computer Software and Hardware Repair
  • Social Media Management
  • Wordpress
  • Telecommunications 
  • Advertising and Marketing
  • Customer Support and Customer Service
  • Problem Solving and Critical Thinking
  • Front Desk Reception
  • Clerical Operations and Organization
  • Spreadsheets and Word Processing
  • Technical Writing
  • Website Design
  • Logo and Graphic Design 
  • Document and Form Creation
  • Payroll
  • Employee Instructor and Trainer
  • Video Conferencing Programs
  • Management of a Team and a Team Player
  • Email Handling

Computer Software and Technology

  • Advanced in Internet and Computer Applications
  • Microsoft Office: Word, Excel, PowerPoint, Access, Outlook (Microsoft Office Certification)
  • Proficient in Adobe PDF and document conversions
  • Adobe Creative Cloud: Photoshop, Indesign, Bridge, Lightroom
  • Google Office: Docs, Sheets, Slides, Gmail, Drive
  • Familiar with the utilization of many messaging/communications programs like Hangouts, Messenger, ICQ, Google Voice, etc.
  • Proficient in Hootesuite, Trello, Mailchimp, Skype, etc.
  • Intuit Quickbooks Online and Accounting
  • Advanced Experience in office equipment and administrative operations
  • Screen recording/capturing addons for Chrome and usability testing.
  • Transcription software familiarity 
  • CDC, CARP, Emergency Management

Skills

General Administrative
Customer Service and Support
Computer Skills
Graphic and Web Design
Creative and Factual Writing
Coding

Work experience

2016-04Present

Virtual Assistant (Currently Employed)

Fancy Hands
  • Organizes and completes various tasks for a wide-spread client base.
  • Interacts with multiple types of businesses via telephone and email daily.
  • Exhibits superb and friendly people skills while handling daily business transactions.
  • Copy Editing of a variety of client documentation, while also being proactive in any improvements needed for their documentation in order to make her clients shine.
  • Creates tables, spreadsheets, and power point presentations, also exhibiting the ability to program Exel for client usage.
  • Schedules conference calls for clients, utilizing various conferencing software platforms.
  • Appointment scheduling on a daily basis for various requests, such as, doctors, lawyers, home improvements, business meetings, client moving, etc.
  • Advanced skills and daily usage of Google Calendar, Google Drive, Google Sheets, Google Docs, Gmail, Google Slides, MS Office Suite, Photoshop, Adobe PDF, Hootsuite, Social Media, Craigslist, Ebay, Thumbtack, Networkz, Trello, and more.
  • Typing 65 WPM/10 Key.
  • Daily data entry into various programs.
  • Internet Research for a wide variety of different requests. 
  • Researches the availability and best pricing of travel for clients, and then handles all of the scheduling arrangements to ensure clients have the best travel experience possible. 
  • Transcribes audio and video requests in both general and verbatim formats.
  • Memo creation and creative or factual article writing of approximately 300 to 1000 words. 
  • WordPress setup and some light coding for client's websites.
  • Handles highly sensitive and personal client information, while adhering to the highest of confidentiality standards. 
  • Performs daily with a standard of dedication that will ensure that the client is always satisfied and happy.
  • Currently holds a perfect 5-star assistant rating since the beginning of her employment through multiple client ratings.
2015-032016-09

Business Owner/Manager

Sacred Studios, LLC
  • Created and implemented the business plan and operations of a startup.
  • Registered and filed all of the necessary documentations with the state, government, and health agencies.
  • Created and organized company and merchant accounts for efficient bookkeeping and tax recording.
  • Responsible for the hiring, management, payroll, and benefits of employees.
  • Established relations and partnerships with 7 other business owners in order to ensure client satisfaction and maximize business exposure.
  • Resolved client complaints, answering inquiries as needed.
  • Reviewed, completed, submitted, and filed medical documentation, client records, memos, reports, and state authorization forms. 
  • Appointment scheduling for clients, business partners, and investors.
  • Accounted for equipment, hazardous materials, and biomedical waste disposal by logging and submitting the appropriate documentation per health agency regulations.
  • Designed, implemented, and managed business website, social media pages, and advertisements.
  • Designed the company logo for Sacred Studios.
  • Designed custom pieces for clients via computer graphics or art supplies.
  • Created all required business forms through Microsoft Office, Photoshop, or Google Suite, and also facilitated PDF conversions of all documents.
  • Conducted supply and equipment inventory, and was responsible for restocking and logging appropriately.
  • Organized business operations, implemented marketing schemes, and setup donations from the business in order to give back to the community. 
  • Ensured all employees held certifications in all necessary medical and health related OSHA standards.
  • Built a small town client base of approximately 300 new clients and counting in a year and a half.
  • Utilized Intuit Quickbooks Online in order to keep organized sales records, create invoices, and tax documentation.
  • Maintaining organization and operations of  the business in it's entirety in order to ensure success.
  • Responsible for laying the foundation and then driving the success of what is currently a 5-star rated establishment.
2007-03Present

Freelancer (Currently Employed)

Self-Employed
  • Exhibits superb and friendly people skills while handling business transactions.
  • Builds custom computer systems and repairs computer hardware/software for 117 clients.
  • Completes micro-tasks for Amazon Mechanical Turk, Cashcrate, and Clickworker.
  • Completes a variety of small jobs with WeGoLook, Field Nation, Gig Walk, and Field Agent.
  • Typing 65 WPM/10 Key.
  • Transcribes audio and video caption requests in both general and verbatim formats for individual clients and Speechpad.
  • Blog article writing and list creation.
  • Website usability testing for Usertesting, Validately, Userzoom, Turk, and TrymyUi, while utilizing screen and audio recorders via Google Chrome and various mobile applications.
  • Research of website hosting companies in order to locate the best pricing and then purchase/setup of client domains. 
  • WordPress setup and some light coding for client websites.
  • Graphic creation of logos and banners for client websites.
  • Design of website layouts and orientation.
  • Handles highly sensitive and personal client information, while adhering to the highest of confidentiality standards. 
  • Performs with a standard of dedication that will ensure that the client is always satisfied and happy.
1998-012015-06

Secretarial Officer/Administrative Assistant

Department of Corrections - State of Florida
  • Daily report writing and documentation prepared and submitted as required. Creative writing skills applied when applicable. 
  • Data Entry into Exel and Word utilized to ensure and record accountability of employees, inventory, equipment, and daily actions.
  • Created documentation and logged daily incoming and outgoing telecommunications.
  • Eliminated backlog and maintained filing on a daily basis.
  • Established solid rapport with business partners to have requests returned in a timely manner.
  • Email Handling for Administration during times of absence or excess work.
  • Backed up various Supervisors in their absence, ensuring smooth employee/visitor operations and the maintaining of office supplies and equipment.
  • Cross referenced dictation with the schedule and resolved discrepancies with employee posts and requests.
  • Resolved resident, employee, and visitor complaints, answering inquiries as needed.
  • Added medical documentation, memos, reports, vehicular inspections, and state authorizations to appropriate files and submitted to the supervisor for signature.
  • Appointment Scheduling for authorized personnel and visitors. 
  • Accounted for equipment and hazardous materials by logging the appropriate documentation.
  • Programmed Excel Spreadsheets to calculate the numbers appropriate for their documentation.
  • Assisted the IT Department on repairs to the computer equipment and with technical support to the users when needed.

Education

2003-05Present

Associate of Science - Computer Programing and Analysis (Networking)

Santa Fe Community College
2003-082009-12

Associate of Arts Degree - Graphic Design

Santa Fe Community College
1998-011998-07

Law Enforcement Certification

Florida Gateway College

Honors graduate recognization in Legal 1, Legal 2, Interpersonal Communications, CPR, Emergency Medical Responder, Fire Arms, Defensive Tactics, and More.

2015-032015-03

Confidentiality Certification

Speechpad
2015-042015-05

OSHA Certifications

State of Florida Health and Safety Department

Biomedical Waste Removal and Bloodborne Pathogens certifications.

1997-081998-06

Cosmetology License

Bradford County Vocational Technical School

Hairstylist, Nail Artist, and Cosmetics.

References

NAME:  Roman West

OCCUPATION:  General Manager at Sonny's BBQ in Alachua, FL.

PHONE NUMBER: (386) 462-3180

___________________________________

NAME:  Bridget Griffis

OCCUPATION:  Senior Supervisor with Dupont

PHONE NUMBER: (352) 485-1516

___________________________________

NAME:  Shawn Swain

OCCUPATION:  Colonel at Reception Medical Center

PHONE NUMBER: (386)496-6000

Free Time?

I generally stay busy, but everyone needs to take a break occasionally or burn out will occur and inhibit the creative flow. The below list reflects some of my spare time activities. 

  • Spending time with my children and family (most important)
  • Computer (Tech) Repair
  • Stock Market 
  • Gaming
  • Mmorpgs
  • Sports Cars
  • Game of Thrones, Supernatural, Love It or List It, House Hunters (T.V. Shows)
  • Playing around in Best Buy
  • School Volunteer 
  • Traveling (have been to 40 of the United States to date. International is on my bucket list.)
  • Blogging (currently creating my own article website)
  • Night time lightsaber fights (I'm a well-rounded nerd)