Ayman Mansour

  • Egypt, EG 06



Visual Studio

Customer Service



Team Leadership

Ethernet over SDH

Team Building


Project Management

Disaster Recovery

Crisis Management

Fiber Optics





Work History

Work History
Nov 2010 - Present

Capacity Planning & Network Efficiency Manager

Telecom Egypt
Duties :- - Leading, encouraging and motivating a professional team to be ready to next challenge - Perform necessary studies to reduce OPEX & increase total revenue - Providing technical assistance & consultation to all customers (companies & banks . etc ) and perform their requests - Monitoring KPIs to realizing company objectives - Deal with planning sector to build & upgrade transmission network Responsibilities :- - Improving and optimizing Great Cairo transmission network - All telecommunication projects in greater Cairo - Upgrading transmission network of the great Cairo - SLA agreements with valuable customers
Jun 2006 - Nov 2010

Capacity Planning Engineer

Telecom Egypt
Duties :- - Receive and check availability for all customers requests - Calculate shortest path , reserve data & reply customer with availability - Receive WO ,make CC & software configuration - Send circuit's path to installation team & coordinate with customer until he get the service - Received & review new contracts and send comments to planning sector Responsibilities :- - Transmission capacity planning of the great Cairo (70% of Egypt traffic) - All transmission projects in greater Cairo - Upgrading transmission network of the great Cairo - Deal with ISPs and mobile operator to built of their own network based on Telecom Egypt Network
Sep 2004 - Jun 2006

O&M Transmission Engineer

Telecom Egypt
Duties :- - Operation & Maintenance PDH , SDH & DWDM equipment which include Huawei (OptiX series & OSN series ) and Siemens equipment (SMA series , SLD sires & HIT series) - Commissioning for all new equipment Huawei Optix 10G , Optix 2.5G . OSN3500 & Siemens hiT 7080 - Preventive maintenance & make backup for all NE in the network - Installing & commissioning new customers' circuits Responsibilities :- - Manage all traffic,technicians , cars ,drivers , tools & equipment . for one day weekly (my shift) - Get customer satisfaction by installing and maintain their circuits in shortest time - Deal with mobile operators to build their own networks based on Telecom Egypt network
Oct 2003 - Apr 2004

Customer Service Manager

- Manage all customers' orders and distribute tasks to technicians - Follow up all customers' complains & solving thier problems


2014 - 2014

Alcatel-Lucent Universty - Paris , France
- Integrated Service Adapter- Ethernet Switch O&M - Photonic Service Switch O&M - WDM O&M - OTN O&M - OMS OTN Managed plane O&M for 1830 PSS management
1996 - 2001

Bachelor's degree

Al-Azhar University