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Ayman Mansour

Data & Network Efficiency Manager at Telecom Egypt

Skills

Visual Studio
Customer Service
Optimization
PDH
Team Leadership
Ethernet over SDH
Team Building
OTN
Project Management
Disaster Recovery
Crisis Management
Fiber Optics
DWDM
SDH
Transmission
Telecommunications

Work experience

Nov 2010Present

Capacity Planning & Network Efficiency Manager

Telecom Egypt
Duties :- - Leading, encouraging and motivating a professional team to be ready to next challenge - Perform necessary studies to reduce OPEX & increase total revenue - Providing technical assistance & consultation to all customers (companies & banks . etc ) and perform their requests - Monitoring KPIs to realizing company objectives - Deal with planning sector to build & upgrade transmission network Responsibilities :- - Improving and optimizing Great Cairo transmission network - All telecommunication projects in greater Cairo - Upgrading transmission network of the great Cairo - SLA agreements with valuable customers
Jun 2006Nov 2010

Capacity Planning Engineer

Telecom Egypt
Duties :- - Receive and check availability for all customers requests - Calculate shortest path , reserve data & reply customer with availability - Receive WO ,make CC & software configuration - Send circuit's path to installation team & coordinate with customer until he get the service - Received & review new contracts and send comments to planning sector Responsibilities :- - Transmission capacity planning of the great Cairo (70% of Egypt traffic) - All transmission projects in greater Cairo - Upgrading transmission network of the great Cairo - Deal with ISPs and mobile operator to built of their own network based on Telecom Egypt Network
Sep 2004Jun 2006

O&M Transmission Engineer

Telecom Egypt
Duties :- - Operation & Maintenance PDH , SDH & DWDM equipment which include Huawei (OptiX series & OSN series ) and Siemens equipment (SMA series , SLD sires & HIT series) - Commissioning for all new equipment Huawei Optix 10G , Optix 2.5G . OSN3500 & Siemens hiT 7080 - Preventive maintenance & make backup for all NE in the network - Installing & commissioning new customers' circuits Responsibilities :- - Manage all traffic,technicians , cars ,drivers , tools & equipment . for one day weekly (my shift) - Get customer satisfaction by installing and maintain their circuits in shortest time - Deal with mobile operators to build their own networks based on Telecom Egypt network
Oct 2003Apr 2004

Customer Service Manager

Life
- Manage all customers' orders and distribute tasks to technicians - Follow up all customers' complains & solving thier problems

Education

20142014

Alcatel-Lucent Universty - Paris , France
- Integrated Service Adapter- Ethernet Switch O&M - Photonic Service Switch O&M - WDM O&M - OTN O&M - OMS OTN Managed plane O&M for 1830 PSS management
19962001

Bachelor's degree

Al-Azhar University

Certifications

CCNT