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To obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the goals of the orginization

Work History

July 2015Present

Research Study Assistant

University of Washington - Social Development Research Group
  • Leads a team of new and experienced interviewers by problem solving and team management
  • Conducts phone and computer-assisted interviews on multiple projects
  • Works in both a decentralized interviewing and in-office CATI interviewing
  • Data collection
Apr 2014July 2015

Call Center Lead

The Sports Medicine Clinic
  • Manage daily operations, staff scheduling, and problem solving
  • Provide excellent customer service to patients
  • Schedule appointments and procedures
  • Meet with clinical staff on a regular basis to address issues or concerns
  • Seek out and conduct interviews with potential call center employees
Nov 2011Apr 2014

Call Center Representative

UW Medicine Contact Center
  • Handled a high volume of calls in an inbound, fast-paced contact center

  • Provided complete registration and scheduling services for outpatient/clinic services as per registration standards and clinic protocol

  • Served as a liaison between customers and clinics to ensure timely, appropriate transfer of information and response to inquiries

  • Resolved patient requests in one call/contact or successfully managed prolonged or complex issues, with high attention to managing the customer experience and emotion

Apr 2005Oct 2011

Assistant Manager

Peet's Coffee and Tea
  • Built and maintained an exceptional level of customer service

  • Provided ongoing training and development activities

  • Lead company promotions by reaching out to the community

  • Ensured timely communication of essential information to staff, co-managers and roasting plant personnel. Maintained confidentiality where appropriate

  • Prepared and served high-quality coffee and tea beverages 



High School Diploma

Roosevelt High School