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Objective

To acquire a challenging career as a Store Manager harnessing my skills and experience in managing team members and resources to promote quality products and expand the company's sales while also building on opportunities. 

Work History

May 2017Present

Assistant Manager

Peet's Coffee

As Assistant Manager, I support and promote a culture of authenticity, passion, and integrity by supporting employees in their training and growth. I love engaging with customers and employees alike and strive to create an environment where honesty and passion thrive. I am committed to quality in all aspects of the store operation - from Peet's products to the customer experience. I have strong time-management skills and can quickly adapt to ever-changing situations.  As an Origins Trainer, I conduct multiple workshops for new employees such as Introduction to Drink Making and Coffee and Tea workshops. I am committed to driving results and utilizing tools provided to understand and analyze the business. 

July 2015May 2017

Research Study Assistant Supervisor

University of Washington - Social Development Research Group
  • Led a team of new and experienced interviewers by problem solving and team management
  • Conducted phone and computer-assisted interviews on multiple projects
  • Worked in both a decentralized interviewing and in-office CATI interviewing
  • Data collection
Apr 2014July 2015

Call Center Lead

The Sports Medicine Clinic
  • Managed daily operations, staff scheduling, and problem solving
  • Provided excellent customer service to patients
  • Scheduled appointments and procedures
  • Met with clinical staff on a regular basis to address issues or concerns
  • Sought out and conducted interviews with potential call center employees
Nov 2011Apr 2014

Call Center Representative

UW Medicine Contact Center
  • Handled a high volume of calls in an inbound, fast-paced contact center

  • Provided complete registration and scheduling services for outpatient/clinic services as per registration standards and clinic protocol

  • Served as a liaison between customers and clinics to ensure timely, appropriate transfer of information and response to inquiries

  • Resolved patient requests in one call/contact or successfully managed prolonged or complex issues, with high attention to managing the customer experience and emotion

Apr 2005Oct 2011

Assistant Manager

Peet's Coffee and Tea
  • Built and maintained an exceptional level of customer service

  • Provided ongoing training and development activities

  • Supported Store Managers and trained new and existing staff for multiple new store openings in the Seattle area
  • Led company promotions by reaching out to the community

  • Ensured timely communication of essential information to staff, co-managers and roasting plant personnel. Maintained confidentiality where appropriate

  • Prepared and served high-quality coffee and tea beverages 

Education

19992002

High School Diploma

Roosevelt High School