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Summary

An ambitious, adaptable and enthusiastic Law graduate. During my degree I successfully combined my studies with work and other commitments showing myself to be self-motivated, organised and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion.

Work History

Oct 2015Present

Inbound Customer Service Advisor

Capita
  • Maintaining and providing comprehensive product information to customers.
  • Understanding and demonstrating customer care and high levels of customer service
  • Displaying good listening skills to identify customer needs
  • Confidently making and closing sales
  • Understanding the importance of best selling lines and feature hotspots
May 2010Sep 2015

Charity Volunteer - ongoing

Various Charities

I am an active volunteer for various charities. Currently, I am working with Human Appeal and Islamic Relief in raising money for natural disaster victims around the world. I have worked with national charities fundraising for Cystic Fibrosis in collaboration with the Sheffield Children's Hospital. Being a volunteer is very demanding and requires:
- Strong work ethic, communication and team work
- Enthusiasm and desire to make a difference
- Good planning and organisational skills

Oct 2014May 2015

Student Case Worker

University of Sheffield

As a student case worker, my role involved working in collaboration with my colleagues to help, assist and advice prisoners and ex-prisoners with various problems. The role involved:
- Thorough research projects
- Administrative and office duties
- Writing minutes and agendas for meetings
- Building relations and working with clients

Sep 2010Jul 2012

Language Tutor

Rotherham Yemeni Language School
- Teaching all areas of the Edexcel Arabic curriculum
- Classroom behaviour management and support
- Writing reports and assessments
- Working within a team to ensure student progress and school targets are met
Jun 2008Aug 2008

Lifestyle Project - summer internship

South Yorkshire Police
My role as a team leader in this project involved coordinating various lifestyle events in the local community. As part of a team we succeeded in supporting the local youth to engage in positive activities and inspiring them to make better choices by managing budgets and effectively allocating them to specific lifestyle projects. The role involved:
- Close collaboration and team work with colleagues
- High organisation skills 
- Strong work ethic 
- Working under pressure and dealing with different types of people

Education

Sep 2012Jun 2015

LLB Law

University of Sheffield
Graduated with a Second Class Upper Division (2:1) in Law BA (Hons)
Sep 2009Jul 2011

A-Levels

Silverdale Sixth Form
AS Level: Biology and Chemistry (Grades A-C)
A-Levels: Psychology, General Studies, Arabic Language (Grades A-C)
Sep 2005Jul 2009

GCSE's

Fir Vale Secondary School
9 A-C GCSE's including English and Mathematics

Skills

Team Work

Has the ability to effectively work well with others and take on team leading responsibility where necessary; builds positive working relationships and motivates others to achieve business objectives.

Written and spoken communication

Writes clearly and concisely; listens attentively; openly expresses ideas,
negotiates/resolves differences; provides and asks for feedback; offers well thought- out solutions; cooperates and deals effectively with a wide variety of people.

Technical skills

Proficient in Microsoft Office, Email and other communication medium;
experienced in all social media platforms and has all round technical skills.

Organisation and Multitasking

Identifies and gathers appropriate resources; handles details; coordinates and completes tasks; meets deadlines; plans and arranges activities and good under pressure, effectively juggles with various assignments simultaneously.

Problem Solving

Identifies problems and implements solutions; finds new ways to reach out to clients; deals with issues in the workplace and provides feedback for progress.

Extra-Curricular

  • Proficient in British Sign Language
  • Bilingual: English and Arabic
  • Charity Team Leader and volunteer
  • Book enthusiast
  • An all round active sports individual


References

References are immediately available upon request.