• KSA, Riyadh

Fahad M.  Alkinedry

Patient Relation Officer

Summary

Looking for challenging position where I can implement my knowledge and skills as an administrative in a well-known organization. 

Work History

Work History

Patient Relation Officer

Jan 2014 - Present
Dr Sulaiman Al-Habib (HMG)
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Interview patients or their representatives to identify problems relating to care.
  • Maintain knowledge of community services and resources available to patients.
  • Refer patients to appropriate health care services or resources.
  • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
  • Explain policies, procedures, or services to patients using medical or administrative knowledge.
  • Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
  • Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.
  • Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.
  • Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.
  • Analyze patients' abilities to pay to determine charges on a sliding scale.

Assistant General Manager

May 2013 - Jul 2013
Burger King
  • Balance cash receipts.
  • Be responsible for providing hygienic, safe food that meets branding, and company standards.
  • Maintain the facility, including assigning staff to clean and conduct preventative maintenance.
  • Supervise restaurant staff during shifts, including hiring, scheduling, and evaluations.
  • Place orders, assess inventory, and organize stores.

Restaurant Supervisor

Mar 2011 - Dec 2012
Al Faisaliah (F&B Sector) Steak House Restaurant 
  • Compline with company policies, procedures, standards and specifications.Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all
  • times.
  • Ensure that all food and beverage are prepared and served according to the menu recipes.
  • Ensure to visit all guests tables to check satisfaction and take immediate and corrective action
  • accordingly.
  • Control daily cash transactions by following all cash handling procedures.
  • Conduct positive daily briefing and discuss the following points: sales achievements, appreciation
  • and recognition and shift highlights.
  • Prepare all required paperwork, including forms, reports in an organized and timely manner.
  • Coordinate with the kitchen head and captains for all operational related issues.
  • Supervise and assist team members during day to day operations.
  • Supervise team member’s daily schedule, other day to day activities and employees training
  • performance.
  • Follow up on ServSafe training process for all team members.
  • Follow up on Fire Safety training process for all team members.

Supervisor

Oct 2006 - Dec 2010
Herfy Food Service

Waiter

Mar 2006 - Jun 2006
Du Poete Cafe
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collect payments from customers.
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
  • Take orders from customers for food or beverages.
  • Serve food or beverages to customers, and prepare or serve specialty dishes at tables as required.
  • Present menus to customers and answer questions about menu items, making recommendations upon request.
  • Clean tables or counters after customers have finished dining.
  • Inform customers of daily specials

Education

Education

Food & Agricultural Sciences

King Saud University 

Bachelor Degree agricultural sciences in the field of animal & poultry sciences 

Certifications

Certifications

Computer Literacy  

Dealing With Difficult Situations 

King Saud University

Supervision -1-

Apr 2011 - Present
ALFA Co. Through Mr. Russell R. Clements

Participated and completed successfully on Supervision Level 1 .

Skills

Skills

Communications 

Customer satisfactions 

Team Leader

Problem Solving & Decision Making 

Dealing With difficult situations