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Results-oriented  retail professional focusing on increasing profits , reducing costs, and utilizing interpersonal and organizational skills to exceed company goals.

Work experience

Jun 2014Present

Sales Manager

Acceptance Now
  • Managed and executed plans to increase sales and conversion percentages.
  • Trained 6 new hires on store operating procedures.
  • Created employee work schedules according to company needs.
  • Managed expired accounts and communicated with customers to promote timely payments.
  •  Monitored weekly and monthly performance and financial reports.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
Mar 2013Jun 2014

Retail Sales Supervisor

  • Assisted 15 sales associates with maximizing sales through coaching and development.
  • Performed daily customer service evaluations on sales associates to achieve superb service skills.
  • Completed biweekly cycle counts in order to stay on track for inventory.
  • Successfully assisted in driving sales for the 2013 year at a growth of %26.
  • Trained and educated new sales associates on policies and procedures.
  • Maintained merchandising standards for sales floor and promotional displays.
May 2012Mar 2013

Designer Collections Sales Specialist

  • Followed up with over 100 clients about previous and future purchased via phone, email and thank you notes.
  • Managed the merchandising and sales goals of the Casual Elements and BCBG vendors.
  • Accomplished gross sales of $135,077 in the first 90 days of employment.
  • Opened and closed Point of Sale (POS), count daily totals and processed money deposits at the end of the night.
  • Determined customer needs by asking relevant questions and listening actively to responses.
Dec 2010May 2012

Sales Professional

  • Built relationships with clients by making follow-up phone calls and writing thank you notes
  • Achieved 115.74% of the $68,700 sales goal required for the quarter (04/11)
  • Coordinated private shopping appointments with customers
  • Team leader of the department in the absence of the department manager
  • Educated customers about various brands and events 


Aug 2005May 2010

Bachelor of Science in Communications

University of Florida

Minor in Sociology 


Customer- oriented

Over 6 years luxury customer service experience 

Conflict Resoultion

Assertive in the manner of solving the issue and not the person 

Employee Development

Associates have seen promotion under training and direction 

Sales Goals

Consistently met sales goals and shown dedication in the end result for the company

Persuasive communication skills

Influence clients in making the best decision for them while creating lasting relationships  

Effective team leader

Positively influences associates by creating a sense of ownership of brand and respect as a partner for the main goal