Work History

Work History
2010 - Present

Business Owner

Work-Wies

Servicing small businesses with network design, implementation and monitoring.  Maintaining and updating company websites. Presenting systems solution plans to perspective clients. Managing purchasing for systems and parts. Providing re-seller services to companies in need of diverse solutions. Providing follow up with customers to ensure a high level of satisfaction. Providing Web Design and Web Development to clients.

2004 - 2010

Information Technology Manager

LCWA Inc

Lawrence, MA Information Technology Manager

  • Maintained organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
  • Directed technological research by studying organization goals, strategies, practices, and user projects.
  • Completed projects by coordinating resources and timetables with user departments and data center.
  • Verified application results by conducting system audits of technologies implemented.
  • Preserved assets by implementing disaster recovery and back-up procedures and information security and control structures.
  • Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
  • Accomplished financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
  • Maintained quality service by establishing and enforcing organization standards.
  • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributed to team effort by accomplishing related results as needed.
  • Created Written Information Security Policy to comply with Massachusetts law 201 CMR 17
  • Deployed Mobile User VPN for remote employees company network connectivity
  • Successfully planned and implemented transfer to paperless process for tax preparation producing a $20,000 annual savings
  • Administered implementation of encrypted file transfer process for clients and employees
  • Administered office computer network system of three servers and 20 users, including back-ups, adding new clients, installations, general troubleshooting, maintenance, and hosting company mail and website
1996 - 2004

Owner

Wiesman Associates
Brentwood, NH Owner Developed a successful computer hardware business Administered to the needs of client's computer network system including installations, general troubleshooting and maintenance Make recommendations and purchase and sell computer equipment for the company's needs Build, repair and upgrade computers Maintain computer networks for proper functioning
2000 - 2003

Information Technology Technician

LCWA Inc Wiesman Associates
Information Technology Technician Administered office computer network system, including installations, adding new clients, general troubleshooting, and maintenance Researched and recommended software and hardware upgrades for a growing office Implemented Web Design & Development projects for small businesses

Education

Education
2009

B.Sc

Granite State College, Portsmouth
2005

Merrimack College

Qualifications

  • Ability to assess situations, identify needs, offer recommendations and facilitate change as needed to accomplish goals
  • Ability to identify opportunities and take action to build strategic relationships both internally and externally to help achieve organizational goals
  • Effectively interact with clients, personnel and others to help them adjust to changes and challenges in the complexity of their work situations through good listening skills, problem resolution and action plans
  • Goal oriented with vision and creativity, as well as strong communication, organizational, managerial and computer skills 
  • Keen problem solving skills that encompass business processes along with technological knowledge

Key Accomplishments

  • Planned and implemented more efficient processes of daily company tasks
  • Responsibly trained staff members of a long-standing financial business
  • Assisted in resolving personnel issues while implementing new agency practices in regards to technical applications
  • Created cost effective disaster recovery and offsite backup system
  • Effectively evaluated performance of employees and skillfully communicated feedback to employees and supervisors in both positive and difficult circumstances
  • Developed a successful computer technician and consulting service business which showed a growth of 10% to 30% per year over a five year period
  • Researched and recommended software and hardware upgrades for a growing office
  • Remotely managed small business networks using different products pertaining to the respective companies needs

Skills

Skills

Professional Associations/Certifications

  • Microsoft Partner
  • CompTIA Network+ Certification

Computer Experience

·         Windows 98, 2000, XP, Vista, Windows 7

·         GFI Mail Essentials

·         Windows 2000-2008 Server

·         Hardware Troubleshooting Expert

·         TCP/IP

·         Microsoft Exchange 2000-2007

·         Router configuration (Linksys, Netgear, Watchguard)

·         Windows Server Update Services

·         Microsoft Internet Information Systems 6.0

·         Group Policy

·         DNS

·         Kaspersky Corporate Anti Virus

·         Familiarity with Apache, PHP, HTML, and Perl

·         ADSI Edit

·         GFI Mail Security

·         Windows Powershell

·         Active Directory

·         Experience with Novell 5

·         Trouble ticketing systems (Kaseya, Spiceworks, Track-It, Zendesk)

·         Remote management using VNC, RDP, and  Active X products

Web Design

  • Writing and editing content
  • Designing webpage layout
  • Determining technical requirements
  • Updating websites
  • Creating back up files
  • Solving code problems

Network Management

  • Managing and maintaining the network, as well as network performance monitoring
  • Installing and identifying upgrades to the network
  •  Network troubleshooting
  • Overseeing user access to the network
  • Developing a backup/disaster recovery plan for a network emergency
  • Planning the network infrastructure for new applications
  • Training network staff to provide support to end users
  • Purchasing and maintaining networking equipmentand infrastructure