Shannon Young

Work History

Work History
Jan 2009 - Present


Murray State University

Answer calls in a timely manner

Transfer callers to the appropriate department

Answer questions in a friendly tone

Monitor phone problems and report work orders to supervisor

Help out on clerical projects when needed

Provide customer service to a variety of inquiries, including urgent requests and difficult situations

Act as a liaison between departments and other related parties

Use software: Word, Excel, Access

Aug 2008 - Dec 2008

Cashier, Kitchen Worker


Operated cash register at front counter and drive-through window

Responsible for cash management

Prepared food and accurately filled customer orders


Aug 2008 - Present

Bachelor of Science in Business Administration

Murray State University