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A highly motivated, product and process specialist with versatile and wide ranging project management and business experience, with particular skills in organisation, planning, numeracy, problem solving, and negotiation. With achievements in demanding commercial environments and to exacting deadlines, An excellent communicator at all levels with experience from design origination and implementation, through to management of processes and of small groups. Currently acting General Manager for a small entrepreneurial company in the Health & Safety sector and is looking to lead Six Sigma / Continuous Improvement projects where commercial acumen and combined competencies are paramount.

Work experience

Nov 2007Present

General Manager

Five Sides Industrial Ltd
•Manage all aspects of the organisation and forecast company growth through attaining future accounts. •Define company policies and procedures to ensure customer focused integrated business solutions are provided •Implement a strategic development plan that will incorporate continuous improvement though the use of Six Sigma Tools •Identification and elimination of waste streams in all areas of business activities using mapping to ensure business effectiveness and efficiency are utilised to their full potential, allowing areas of weakness to be overturned and processes streamlined. •Focus on customer service activities within the sales department to exceed customer requirements from initial product and service enquiry, through out service delivery and post sales care. •Introduction of a measurement matrix system in line with balanced scorecard principles. Statistical analysis of data to manage methods of improvement including root cause analysis •Introduction of E-Commerce through the re-design of the company website •Ongoing responsibilities of product development for L Gent Ltd (as mentioned below)
Oct 2005Nov 2007

Product Development Engineer / Manager

L Gent Ltd (on behalf of Five Sides Industrial and De Montfort University)
•Project manage full product lifecycle as sole product developer + engineering designer responsible for technical task delivery and certification. •Identify + overcame areas of product design difficulties through implementation of Concurrent Engineering practices (FMEA, DFM/A, FEA and VAVE) •Attained an understanding of ISO specifications and implement legislative requirements (WEEE / RoHS) Investigate requirements of each country importing the product. Work with external agencies to define legislation as industry standard •Manage multiple Patent applications from submittal to international transferral •Ensured and advocated testing for quality throughout development + manufacture leading to reduction in warranty claims + raising company reputation. •Market Research - identify target markets + undertake customer needs analysis to define the technical requirement •Approached by Parliamentary Business Forum for the company to be the knowledge base for a BBC documentary examining the importance offering innovative support products and technology •Embed product development methodology through IP documentation staff training + adoption of procedures in the quality system •Competitor Product Analysis •Negotiated and mediated between University and Company partners to aid the transfer of knowledge. Championed final year student assignments based on ongoing company R&D projects and invaluable guidance on industry best practice to bring organisation methodologies in line with modern procedures. •Balance supply and demand on products by consolidating raw materials and stock through JIT principles. Allowing more practical use of capital investment •Simultaneously increased output of R&D into supply chain products •Expanded existing product range and various consumable items, taking advantage of the range of applications that could be derived from existing technology and forging partnerships to develop innovative problem solving
Jun 2004Sep 2004

Quality and Production Consultant

Hammond Furniture Ltd, Hinckley
•Investigate and find solutions to increase right first time production with regard to bedroom and office furniture •Trouble shoot the cause of the high repress rate of the Kolmag Press - used to apply vinyl foil to MDF board •Reduce waste produced by the Kolmag Press and adhesive application process from 25% to 3% •Improve the surface quality of the foil pressed panels by reducing orange peel effect, stretching and discolouration of the foil and heat damage •Solutions trialled prior to full implementation •Test procedures and solutions fully documented, as well as that of changes to processes and requirements to ensure long term quality practices maintained •All improvements financially justified to dictate long term savings •3-Month Summer Contract


BSc Hons Design and Technology

De Montfort University
First Class Pass