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Work experience

·Coordinated and managed $1 million online assessment business.

·Provided outstanding customer service while handling inquiries and resolving client complaints.

·Communicated effectively with clients regarding online issues, including researching and resolving problems.

·Won IMPACT award for outstanding customer service.

·Provided administrative support to operations manager and sales staff.

·Maintained and updated all client accounts.

·Excellent reputation with customers as a competent, knowledgeable and helpful professional.

Jul 2011Present

Sales Support

Merchant Sales Company
May 2007Jun 2010

Assessment Manager

The Brooks Group
Jan 2004Apr 2007

Program Coordinator

The Brooks Group

·Oversaw all aspects of training programs, including producing, sending and tracking all materials.

·Worked with clients to ensure complete satisfaction with training materials.

·Won IMPACT award for going above and beyond the call of duty.

May 1999Dec 2003

Shipping Manager

The Brooks Group

·Supervised all shipping and receiving.

·Proficient in using UPS and FedEx shipping applications.


Associate of Applied Science

Guilford Technical Community College


Microsoft Office


Nov 2010Nov 2015

National Career Readiness Certificate

ACT/State of North Carolina