Sylvia Cornwell

Sylvia Cornwell

Work History

Work History

·Coordinated and managed $1 million online assessment business.

·Provided outstanding customer service while handling inquiries and resolving client complaints.

·Communicated effectively with clients regarding online issues, including researching and resolving problems.

·Won IMPACT award for outstanding customer service.

·Provided administrative support to operations manager and sales staff.

·Maintained and updated all client accounts.

·Excellent reputation with customers as a competent, knowledgeable and helpful professional.

Jul 2011 - Present

Sales Support

Merchant Sales Company
May 2007 - Jun 2010

Assessment Manager

The Brooks Group
Jan 2004 - Apr 2007

Program Coordinator

The Brooks Group

·Oversaw all aspects of training programs, including producing, sending and tracking all materials.

·Worked with clients to ensure complete satisfaction with training materials.

·Won IMPACT award for going above and beyond the call of duty.

May 1999 - Dec 2003

Shipping Manager

The Brooks Group

·Supervised all shipping and receiving.

·Proficient in using UPS and FedEx shipping applications.

Education

Education

Associate of Applied Science

Guilford Technical Community College

Skills

Skills

Microsoft Office

Certifications

Certifications
Nov 2010 - Nov 2015

National Career Readiness Certificate

ACT/State of North Carolina