·Coordinated and managed $1 million online assessment business.
·Provided outstanding customer service while handling inquiries and resolving client complaints.
·Communicated effectively with clients regarding online issues, including researching and resolving problems.
·Won IMPACT award for outstanding customer service.
·Provided administrative support to operations manager and sales staff.
·Maintained and updated all client accounts.
·Excellent reputation with customers as a competent, knowledgeable and helpful professional.