Work History

Work History
Aug 2011 - Nov 2011

Customer Services Representative

TCS (Private) Limited

Receiving inbound calls from participants with regards to Domestic/International Couriers,Overland & Sentiments Express.Answering participant's questions, as well as questioning participants to obtain full understanding of what information is being requested/required.Following-up with participants within a 24-hour period in regards to the initial phone call. Even if it is to just touch base and let participant know inquiry is still be researched.Providing product knowledge about, Domestic/International couriers,Overnight,Overland,Sentiments Express,etcProviding quality customer service on every call.Communicating clearly and effectively with participants.Managing length of calls. Recognizing and managing assertive customer calls.Building a long-term relationship with the customer.Listening to and critique recorded conversations for purposes of improving customer skills.Effectively dealing with job stress, angry callers, and upset customers.

Mar 2011 - Apr 2011

Sales Agent

Ensign Communiqué, Shaheen Foundation PAF

Contacting individuals by phone,Delivering prepared sales scripts to persuade potential customers to purchase our services,Describing our services,Responding to questions,Obtaining customer information,Obtaining possible customer leads,Data entry and maintenance of customer/potential customer data bases,Following-up on initial contacts,Maintaining records of telephonic interactions, orders and accounts.It was on-campus job. I did outbound telemarketing and sold our services (that was Air duct cleaning) in Canada.

May 2009 - Jun 2009

Internee

Faysal Bank Limited

Internship for six weeks starting from May 2009 to June 2009 at Faysal Bank Limited (Conventional Banking) – BahawalpurOpening deposit accounts for bank customersAssisting customers with queries about bank servicesPresenting funds received from customers to a bank teller for deposit and obtaining receipt for the customerHelping out customers about car leasingHelping customers resolve account problemsAssisting customers in filling out loan applicationsAssisting customers in filling out insurance applicationsInquiring application status through nationwide branchesForwarding applications to concerned departmentsExecuting wire transfers of funds.

Education

Education
2007 - 2009

B.COM

Government Commerce College, Bahawalpur

Graduation

2005 - 2007

FSC

Fedral Government College, Bahawalpur

Intermediate

1993 - 2005

Matriculation

Royal Cadet Public School, Bahawalpur

Skills

Skills

Peachtree

Oracle E Business Suite

MS Office Suite

Interest

Interested in learning new HR methodologies which resolve modern day challenges and promote frictionless HR operations.

Also interested in Finance and Information Technology.

Summary

A brand oriented professional with a Masters in HR & Finance ready to become a part of your organization to take it to new heights. I work with the mission statement of a company by adding more value to its core competencies. I am seeking a position where I can deploy my skills authoritatively to enhance the business harmonics and the brand it represents into the market for maximum exposure. I have a keen eye in delivering and maintaining HR responsibilities and employee relations and enthused to take on the organizational challenges. 

Objective

"To lead an organization towards progress by using my skills in the best possible way for achieving the organization's goals"