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Summary

Experienced sales professional with a solid track record. Possessing a strong commercial acumen and having a proven track record in closing deals. Having in-depth understanding the importance of customer service and recognizing the need to balance profitable growth with customer satisfaction.

Work experience

Dec 2012May 2014

Telesales Executive/Customer Service Representative

Aramex (Dubai)

DUTIES:
• Confirming and correcting address of customers.
• Solving Customer and shipment problems.
• Updating systems with latest changes and customer Requirements
• Creating a bridge between courier, operations and the Customer.
• Keeping Mangers and teams leaders informed.
• Arranging shipments for delivers.
• Handling customer complains.
• Suggesting solutions to customers in a positive manner.
• Recording all queries and making notes on logging software.

Feb 2004Aug 2008

Telesales Executive/Customer Service Representative

THE RESOURCE GROUP (TRG) – International

DUTIES:
• Host individual radio shows, creating new ideas for shows and advertisement
• Making local commercials using Sony Sound Forge software.
• Developing contents of programs.
• Hosted radio show like MUSIC MANIA, MUSIC ON FIRE in English and Urdu.
• Conducted interviews of celebrities and political figures.
• Developing themes/topics of programs.
• Training new staff

Sep 2008Jun 2008

Radio Jokey

Awaz Group of Radios

DUTIES:
• Selling a range of products and services, to both new and
Existing clients.
• Working on high quality appointment.
• Making Back to Back outbound telesales calls.
• Conveying technical information to customers.
• Attending tradeshows & industry events.
• Using the latest sales software.
• Maximizing every sales enquiry.

Education

20032007

Bachelor of Business Administration (B.B.A.)

University of the Punjab
20012003

Intermediate of Commerce (I. Com)

Gujranwala Collage of Commerce
2001

Matriculation

Beacon House School System

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