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Experienced sales professional with a solid track record. Possessing a strong commercial acumen and having a proven track record in closing deals. Having in-depth understanding the importance of customer service and recognizing the need to balance profitable growth with customer satisfaction.

Work experience

Dec 2012May 2014

Telesales Executive/Customer Service Representative

Aramex (Dubai)

• Confirming and correcting address of customers.
• Solving Customer and shipment problems.
• Updating systems with latest changes and customer Requirements
• Creating a bridge between courier, operations and the Customer.
• Keeping Mangers and teams leaders informed.
• Arranging shipments for delivers.
• Handling customer complains.
• Suggesting solutions to customers in a positive manner.
• Recording all queries and making notes on logging software.

Feb 2004Aug 2008

Telesales Executive/Customer Service Representative

THE RESOURCE GROUP (TRG) – International

• Host individual radio shows, creating new ideas for shows and advertisement
• Making local commercials using Sony Sound Forge software.
• Developing contents of programs.
• Hosted radio show like MUSIC MANIA, MUSIC ON FIRE in English and Urdu.
• Conducted interviews of celebrities and political figures.
• Developing themes/topics of programs.
• Training new staff

Sep 2008Jun 2008

Radio Jokey

Awaz Group of Radios

• Selling a range of products and services, to both new and
Existing clients.
• Working on high quality appointment.
• Making Back to Back outbound telesales calls.
• Conveying technical information to customers.
• Attending tradeshows & industry events.
• Using the latest sales software.
• Maximizing every sales enquiry.



Bachelor of Business Administration (B.B.A.)

University of the Punjab

Intermediate of Commerce (I. Com)

Gujranwala Collage of Commerce


Beacon House School System

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