Telesales Executive/Customer Service Representative
• Confirming and correcting address of customers.
• Solving Customer and shipment problems.
• Updating systems with latest changes and customer Requirements
• Creating a bridge between courier, operations and the Customer.
• Keeping Mangers and teams leaders informed.
• Arranging shipments for delivers.
• Handling customer complains.
• Suggesting solutions to customers in a positive manner.
• Recording all queries and making notes on logging software.