Syed Jawdhath

Work History

Work History
Sep 2014 - Present

Reservation Cum Sales and Marketing Manager

Tsuki Hospitality Pvt Ltd

Working hard to identify sales prospects via research & lead generation & making own appointments from same.

Face-to-face meetings and presentations. 

Protects organization's value by keeping information confidential.

Responsible in ensuring all daily tasks are carried out diligently by the team.

Maintains the reservations integrity – ensuring all information is accurate

Attending exhibitions / trade shows where applicable. 

Providing customers with be spoke proposals. 

Responsible for the daily organization of section

Negotiating & closing sales. 

Managing the sales cycle & customer journey (customer relationship management)

Complete all aspects of the sales process, project management and related admin for same. 

Manage & visit existing accounts to maintain customer satisfaction.

Responsible in ensuring all reports (daily and monthly) are completed on time

Protects organization's value by keeping information confidential.

Determining key requirements to enter new markets including undertaking marketing analysis, devising and implementing a sales and marketing strategy for the purpose of seeking out new business in all relevant sectors

To ensure Revenue strategies implemented are followed through

Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change

Provides information by collecting, analyzing, and summarizing data and trends.

Apr 2012 - Sep 2014

Asst. Manager Reservation

The Pride Hotel Chennai

To receive, handle and convert all enquires in line with the Sales strategy and ensure all guests receive a consistently high standard of service throughout the booking process. 

To sell in line with the selling strategies and adhere to diary management principles to maximize yield for the hotel 

To manage and input all enquires within the sales guidelines, adhering to company standards, working practices, system conventions and enquiry handling standards.

To actively up-sell and cross sell the products and facilities.

To effectively communicate with the client throughout the booking process, ensuring we have the full understanding of the guests’ requirements and identify areas for future business opportunities and to promote repeat business 

Regular and consistent communication with the Operational and Front Desk team to ensure all booking details are handed over in a clear and concise manner, so that service is delivered to meet and exceed the guests’ expectations.

To ensure correct charges are in place on all agreements and credit control standards are adhered to. 

To ensure all issues affecting a guests visit are raised through the appropriate channels to ensure that customer care standards are maintained and exceeded. 

To ensure that all target market segments are developed for the long-term benefit of the hotel’s business.

To monitor in statistical format, the pick-up patterns, lead times and business trends Ensure all daily, weekly and monthly revenue management reports are up to date and are completed in accordance with standardized company procedures.

Carry out ongoing refresher reservations training for all front office staff which is based around the effective implementation of the room’s management strategy

Responsible for maintaining a Neat and Orderly position at all times.

Market Analyzing & Market Statics.

Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.

Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.

To follow up on lost business and bring information about them to the knowledge of the department superiors.

To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.).

To participate fully in any training identified as beneficial to me and my role.

Mar 2011 - Mar 2011

Reservation Cum Front Office Supervisor

Sterling Holidays Resorts India Ltd. Kodaikanal

Receives all Reservation request by phone promptly and politely.

Ensure that al the staff reports on time with proper uniform and are properly groomed

Ensures that no room keys are missing to prevent security risk,

Meet and greet all guest s on arrival and ensures proper rooming,

Train staff on existing/new policies and procedures laid down by the management,

Ensures next days correspondence/arrival rack are tallied and leave appropriate instructions, so that the task are attended to

Ensures that all gadgets in the front office are in working order to ensures smooth operation in the department, Check if mail, messages, packets, special requests of guests are being looked after and dealt with properly as appropriate

To carry out regular cross training between the Revenue Co-ordinators to ensure that everyone within the department is able to deal with all clients calls efficiently.

Targeting to achieve the budget given by the management

Ensure all daily, weekly and monthly revenue management reports are up to date and are completed in accordance with standardized company procedures

Carry out regular team building events for the team to build on their individual strengths and ultimately on the teams strengths as a whole

To be familiar with and ensure that the Company Disciplinary & Grievance procedures are followed at all times

Too actively with all revenue generating departments, insuring integrity of the product.

Feb 2009 - Mar 2011

Reservation cum front office In charge

Quality Inn Sabari Resorts (Group of Choice Hotels)

To undertake Duty Management as and when required other reasonable task or responsibility as required by your line manager or member of senior management in order to meet our business needs.

To develop a close working relationship with all departments, colleagues and managers to ensure guest expectations are met

To manage all staff in the department, to ensure the highest standard of performance from the team.

Fully responsible of the Tour Operators / Travel Agents correspondence

Cash Handling, Transport Arrangements

To keep reservations staff informed on all changes or developments within the hotel and the company

In coordination with the Front Office Manager, set up the over-booking margin for the Normal and peak periods to ensure filling the House without making Unnecessary turn away

Keeps Reservations supervisor informed of VIP guest, convention or seminar, consular visit or any special request.

To provide training and develop for employees in reservation and sales techniques and company policy and procedures.

Jan 2007 - Feb 2009

Front office Asst

Villa Re Treat

Records Maintaining

To meet and greet all arriving VIP, ensuring that their needs are satisfied, their luggage is swiftly sent to their rooms and that there are checked in a courteous and efficient manner with no delay

Cash handling, Transport Arrangements

Have a experience in night auditing

Maintain feedback on daily basis

Personal VIP welcomes

Handling reservation and transportation

To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.

Education

Education
Jan 2013 - Jul 2013

Diploma In Hotel Management

Management 

Skills

Skills

Turning costumer complaints into compliments. Strong interpersonal skills. Maintaining good and harmonious relationship with clients. Implementing procedures, policies and rules of the firm. Anticipates the needs of the costumers and new promotions. Ensures that costumers are properly attended and getting best services. Having good communications skills and self confidence Conversion Rate& Upselling Maintaining and Motivating teams to achieve the goals

Certifications

Certifications

Best employee in Sterling Holidays & Resorts.

Best employee of the month on APRIL, NOVEMBER & DECEMBER 2011.

Computer knowledge Operating Systems

  • DLS,
  • IDS ,
  • SALES FORCE

Hobbies

Reading Books

Driving

Listing Music