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Work History

Jun 2014Present

Customer Services Representative

Electro-Medical Equipment Services (EMES)
Sale & Service Engineer:
ABG Machine:
Providing an excellent customer service for customers. Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner. Develop solid product knowledge and a strong understanding of the logistics of sending specific products. Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. Build effective relationships with distribution to understand the impact on customer service. Providing knowledge and accurate information to customers. Building strong relationships with commercial to support and improve quotation and tender offers. Providing support, where necessary and able for the Customer Service team. Maintaining audit-able data records for internal and external audits. Troubleshooting, installation, maintenance and service repair needs on designated equipment. Sales Management, Troubleshooting, Preventive Maintenance, Customer Service. 
Mar 2014Apr 2014

Shalamar Institute Of Health Sciences

Internee Bio-Medical Deptt:
Troubleshoot, maintain, and service repairs.
Evaluate complex biomedical equipment issues and implement appropriate repairs.
Perform on-time and accurate planned maintenance(PM), Field Modification Instruction, and safety/environmental inspections. Maintain daily routine to ensure resolution and proper follow-up of the medical equipment.

Education

20132014

Post Bio-Medical Diploma

Government College Of Technology
Grade: A
20102013

Associate Engineer (Electronics)

Institute Of Engineering And Technology
Grade: A
20082010

Secondary School Certificate

New Lahore Public High School
Grade: B

Skills

Management Skills
  • Effective Team Player
  • Good Communication and Interpersonal Skills
  • Monitoring and Evaluation skills
  • Mobilization Skills
  • Can Work Under Pressure
  • Polite and Soft in Nature
  • Well-mannered with high sense of commitment
Technical Skills
  • Installing and Servicing
  • Calibrating
  • Troubleshooting
  • Fault Finding
Computer Skills
  • Microsoft office Professional
  • Operating Systems (XP, Vista, 7,8)
Languages
  • English
  • Urdu
  • Punjabi