Syed Fahim Ahmed

  • 00923452201528
  • syedfahim@gmail.com

IT Services Manager

Summary

Experienced, motivated and results-oriented Certified  IT Professional with 6 years of proven achievements in information technology and systems management involving infrastructure management, process analysis, and project management. Adept at providing IT services and solutions as well as developing new processes through ongoing maintenance, Accurately combine excellent technical and analytical qualifications with outstanding customer service skills.

Work History

Work History
Feb 2012 - Feb 2014

IT Administrator

Dar Al Jazeera Group of Companies

 Daily application and database support for multiple applications

 Systems Administration

 IP – PABX Administration.

 Staff Training

 Ensure quick resolution of user concern through the accurate assessment of root cause of technical issues and consistent implementation of appropriate solutions.

 Daily application and database support for multiple applications of branches and head office.

 Installation, configuration and troubleshooting of the application on the workstation of users

 Updating of Security and Antivirus patches on user PCs.

 Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.

Nov 2007 - Dec 2011

United Bank Limited

United Bank Limited

Provide day to day support of Core Banking Software issues to users across the organization. (training end users, SOD and EOD support)

 Actively involved in testing and deployment phase of new modules in the software.

 System administration of Linux/Windows and Oracle based servers. (AS3, AS4, Windows server 2008, Oracle 9i & 10g).

 Implementing security policies on OS and Database level such as user/group rights.
 Implementing automated tasks, backups of database (periodical and incremental),

 Linux shell scripting.

 Managing the SAN (storage area network) environment.

 Implementing Load Balancing, Clustering Techniques and data loss prevention techniques of application tier and database tier.

 Virtualization of machines using VM Ware.

 Configuration of Window Terminal Server 2008 with thin clients.

Dec 2006 - Feb 2007

Internee Developer

Deutsch Bank Karachi

Education

Education
Nov 2014 - Jan 2015

ITIL® V3 Foundation In IT Service Management

Pakistan Institute Of Management
Jan 2002 - Dec 2006

BS (Computer Science)

From University of Karachi

Certifications

Certifications
Nov 2014 - Jan 2015

ITIL® V3 Foundation In IT Service Management

By Axelos 

ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

Professional Trainings

  • Oracle 10g administration 
  • Configuring and Troubleshooting Windows Server 2008 (Terminal Services).
  • Net Symbols (Core Banking Software from Sunguard Systems). 
  • Internet and Information Security Part 1. 
  • Advance Internet and Information Security Part 2. 
  • Effective Communication Skills for IT Professional