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Syed Adnan

Business Analyst / Solution Architect Professional - 8 years experience - was working with AT&T, Infosys, and IBM - Available to join immediately

Work experience


Aug 2010Oct 2015

Senior Solution Architect (Presales)

Company Name: AT&T Senior Business Development (Application Solutioning).

Services: Fiber, Copper, Coax

Aug 2010Oct 2015

Pre Sales & Post Sales Consultant

 Pre Sales & Post Sales Consultant, VLAN, VVCC, Frontend Internet, Servers, Power Panels & Racks.

  • Gathering, discussing, and comprehending the technical requirements needed to process the order request.
  • Worked though New, Renewals, Complex& Existing Change Order/Contracts. Analyzing requirement for power panels & calculating the(Kilo Watts) square footage.
  • Working through& RFI to the vector the RFP's customer needs and help the sales to achieve the deals. Working with Project Implementation Manager(PIM) to get the task completed(Filenet Install Tickets).
  • Worked through the Business process re engineering/requests(BPR) redesign of workflows within and between enterprises in order to optimize end-to-end processes and automate non-value- added tasks.
  • Leads and supports high priority consulting projects and project teams on organizational design.
  • Develops innovative methods and provides guidance on ways to monitor and maintain interventions. Modifies and improves current organizational development processes, tools and techniques.
  • Reviews all implemented changes to ensure that they have met their objectives Worked through credit analyzing for overdue & new customers.
  • Maintaining Customer's Database and providing issue types. Leads others in the modification and improvement of current organizational development processes, tools, and techniques to provide high quality service to customers.

    possess knowledge: PaaS, StaaS, CaaS & Net Bound. Additional

  1. Responsibilities. Interview and train new team members and mentor them through the process.
  2. Member of the team in charge of updating the web application used across the organization used for documenting Incident and Change requests. The tool update helps to reduce the process cycle time thus improving customer satisfaction and fix billing issues-revenue increase.
  3. Member of the eNPS Survey Team worldwide across AT&T process improvement plan, employee training schedules. Member of Emergency Rescue Team(ERT).
  4. Member of Spirit Team(Organizing Indoor/Outdoor & Annual Events & Town Hall Meeting Arrangements). Key Achievements:
  5. Awarded with AT&T International GCS Star Award(4) times for having played a key role in delivering outstanding customer service, process improvement, or revenue growth. Featured in AT&T Spotlighting Success company wide journal for completing multi-million dollar hosting solution.
  6. Awarded Several Excellence award for 100% quality & customer satisfaction. Maintained excellent


Aug 2009Jul 2010

Senior Finance & Accounts Executive

Tenure: Company Name: IBM Daksh. Role: Senior Finance & Accounts Executive(Collection & Credit Analyst).

Incident Management-Team Contributor.

  • Worked through different collection aging buckets + 30, 60 & 90. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments.
  • Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments. Work as a part of the service delivery chain to provide accurate and prompt service to customers.
  • Maintained high volume workload within a deadline driven environment. At this position my responsibility was to research and find resolution for the unresolved cases of team members. Perform in depth study of the service guides to diagnosis the core problem.
  • Understand & Document the customer issues & concerns over nonpayment. Working as a credit approval handling billing issues/concerns.
  • Handling Suspense Account to get the accounts receivables reflected on the collected amount. Handle case escalation to Level 2 by working in close conjunction with Competency Center.
  • Documenting the credits and working with higher \ accounts. Documenting change of address, contact numbers for accounts to keep records up to date Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.


Dec 2007Jul 2009

Senior Process Executive

Company Name: Infosys BPO Role: Senior Process Executive

  • Troubleshoot and remotely resolve PSTN Line,
  • Broadband issues networking devices and business printers. Attending customer calls & providing on spot resolution.
  • Train new and grad bay guys on floor support.


University Education

Jun 2003Jul 2006

Bachelor of Commerce



High School