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Work experience

Oct 2014Feb 2015

Customer Service Representative

Bell Canada
  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.


Aug 2013Jun 2015


  • Major Subject: Commerce
  • Percentage: Result Awaiting
Aug 2001Oct 2010


The Auctor's Academy
  • Major Subject: Computer Science
  • Percentage: 58%


  • Organised and prioritised personal schedule
  • Implemented a new reporting procedure
  • Arranged meetings with senior management
  • Liaised with department heads regarding day-to-day issues
  • Re-organised and improved department filing system
  • Successfully worked to strict deadlines
  • Reported findings of annual survey to senior management
  • Prepared publicity material for department Open Day
  • Worked on department stand dealing with enquiries on Open Day
  • Successfully mediated conflicts between staff and faculty
Managerial & Interpersonal
  • Managed a team of three
  • Facilitated staff planning meetings, promoting individual high level of personal achievement
  • Evaluated individual work performance and advised on career development
  • Developed and introduced new client-centred team approach
  • Part of a team to design new office procedures
  • Compiled and edited comprehensive monthly activity reports
  • Daily user of databases
  • Customised database to suit unique departmental needs
  • Microsoft Office – word, excel, access and power point
  • Dreamweaver web package


Furnished upon request