Sherri Yeager

Sherri Yeager

Work History

Work History
Jan 2004 - Dec 2008

Relationship / Project Mgr.

Sprint

Acted as the corporate liaison and relationship manager between Sprint and payment vendors• Managed performance for vendors which included:- Handling day to day operational issues- Bi-weekly vendor calls to discuss current projects and any operational issues- Monthly scorecard creation and analysis - led monthly calls with vendors to review performance- Conducted annual on-site audits- Kept processing specifications up-to-date and current• Managed projects which included:- Implemented new vendor in billing system- Coordinated access to an internal research tool within the billing platform for more expedient processing and improved accuracy- Implemented Image Cash Letter which resulted in improved collection timeline of approximately one day and reduced NSF check items by 25%- Created an account number CD and table that would act as a “validation tool” for accurate processing of customer payments- Implemented vendors research tools for Payment Operations team that improved the research time and application for customer payments- Created a new biller id to assist in accurate processing of customer payments- Assisted as SME in the customer conversion of 35M subscribers to new billing platform- Organized and led meetings for the development of the Incident Manager process- Directed, organized and planned the 2008 Payment Vendor Summit for 75 attendees• Prepared / analyzed metrics which included:- Key performance indicators- Lock-box strategy workbook- Vendor management team handbook- Invoice analysis- Monthly accruals

2002 - 2004

Accountant III

Sprint
• Prepared monthly journal entries • Performed monthly cost center analysis • Performed monthly account reconciliations • Created, analyzed and distributed inter-departmental scorecards • Assisted with internal and external special projects • Updated methods and procedures
2000 - 2002

Revenue Analyst III

Sprint
Acted as corporate liaison and relationship manager between Sprint PCS and payment vendors • Managed performance for vendors which included: - Handling day to day operational issues - Bi-weekly vendor calls to discuss current projects and any operational issues - Monthly scorecard creation and analysis - led monthly calls with vendors to review performance - Conducted annual on-site audits - Kept processing specifications up-to-date and current • Managed projects which included: - Coordinated access to an internal research tool for more expedient processing and improved accuracy - Redirected Customer Service Areas to improve the processing time of customer payments - Reduced suspense items coming into Sprint PCS for more expedient processing - Developed and implemented monthly reconciliation for the unapplied window process which decreased the number of unapplied customer payments • Prepared / analyzed metrics which included: - Weekly unapplied analysis - Reviewed weekly vendor errors - Performed weekly employee quality checks - Invoice analysis - Monthly accruals - Acted as a reconciliation auditor
1998 - 2000

Billing Analyst

Sprint
• Worked on projects that included: - Improved processing times for billing cycles as well as reporting with the Unix conversion - Converted the transfer file invoice process from a DOS application to Windows-based application - Bell Atlantic Teleconferencing shut-down • Processed five billing cycles and credit card direct bills on a monthly basis • Prepared monthly reports and files for internal and external customers • Prepared monthly charts, rebills and credits • Updated methods and procedures
1997 - 1998

Invoicing Specialist

Sprint
• Prepared monthly reports • Processed bi-monthly retail orders • Analyzed bi-monthly suspend reports and monthly charts - credits - weekly and monthly billings • Researched and resolved questions received from the Customer Service group

Education

Education

Bachelor of Science

DeVry University
Graduated with honors

Skills

Skills

MS Excel, Word, Power Point & Access

Awards

· Received Sprint Excellence Award for organizing / planning the Sprint Payment Vendor Summit, for Ensemble connectivity for the lock-box vendors and the creation of the Vendor Management team processes

Summary

Highly organized and detail oriented financial professional with experience in relationship management, project management, accounting and billing. Innovative strategist with proven abilities in online payment vendors, monthly journal entries, operations, reporting, analysis and lock-box issues.

References

References

Jay Tolar

Debra McKinstry

Gino Zian

Paul Valdez