5th & Wine Restaurant
Responsible to deliver impeccable customer service to align with the company mission and reputation. Promoted after three weeks of being a hostess to the next highest level based on my ability to connect quickly and quickly de-escalate customer complaints leading to excellent voluntary reports of excellence.
I am in charge of running the board to insure all servers are receiving an equal amount of tables or getting to slammed with guests. When the kitchen gets backed up I am expected to help run food out to guests as well as answering all phone calls to the restaurant.
I am knowledgeable in the software of open table which is used to input guests in our systems.