5th & Wine Restaurant
Dec 2015 - Aug 2015
Responsible to deliver impeccable customer service to align with the company mission and reputation. Promoted after three weeks of being a hostess to the next highest level based on my ability to connect quickly and quickly de-escalate customer complaints leading to excellent voluntary reports of excellence.
I am in charge of running the board to insure all servers are receiving an equal amount of tables or getting to slammed with guests. When the kitchen gets backed up I am expected to help run food out to guests as well as answering all phone calls to the restaurant.
I am knowledgeable in the software of open table which is used to input guests in our systems.
Jan 2013 - Jul 2015
Responsible to watch one to three children of multiple families as well as cleaning around the house to create a calm environment for the parents to come home too. I also was responsible to stay on top of certain medicines such as allergy medication and antibiotics. I was expected to cook any of the three meals required at the certain time of day. Below I will list the families I worked for and dates:
- Danyelle Musselman: 1(816) 213-6870
Jan 2013- Jan 2014 (The family moved out of state)
- Ann Moore: (602) 820-7862
Jan 2013- Current
- Tracy Pafford: (602) 284-1655
April 2014-Dec 2014
- Lillian Miranda: 1(786) 338-0799
Feb 2015- Current
Dec 2012 - May 2013
Sam Fox Restaurant Concepts
Exemplified excellence in customer service by providing all guests with a comfortable dining experience. Monitored all facilities to insure nothing was out of place or disheveled. Responsible to escort guests to their seats and notified servers of tables as well as aiding servers of cleaning up after prior guests. Flawless implementation of very high standards for Fox restaurants.