Interest

Hiking; Swimming; Reading; Music; Fitness; Arts & Crafts; Garment Construction;Makeup Artistry

Summary

Account representative with extensive knowledge and expertise in all aspects of International Logistics. Direct experience in airfreight, transborder, seafreight and customs. Focused on building and maintaining strong business partnerships.

Specialties

Building and maintaining strong customer relationships; Strong leadership, teamwork, communication, organization and analytical skills; Entrepreneurial attitude and an ability to work with little supervision in a fast paced environment; Ability to receive feedback and take action when appropriate; Information seeker and continuous learner

Work History

Work History
Nov 2009 - Apr 2011

Customer Service Coordinator - Import/Export Air Operations

Kuehne + Nagel Ltd.

Maintaining continuous and excellent business partnerships;Oversee all facets of exports and imports operations of airGenerating new business such as services or new tradelanes from existing customers;Utilized the Kuehne + Nagel Login system;Working closely together with internal relations to provide solutions to customer’s logistics requirements;Consistently achieving and exceeding objectives through the development of systems and processes;Oversee daily operations and implementation of international freight systems and procedures in line with accepted international standards;Creating and improvising customer efficiency;Determining customer needs and recommending customized solutions;Developing new clients through identifying outreach opportunities;Rate negotiations with airlines;Responsible for C2K results for shipments;Responsible for FSL closing during month end for all departments;

Jan 2006 - Nov 2009

Customer Service Co-ordinator / OKAM

Kuehne + Nagel Ltd.

Cross-training in airfreight, seafreight, transborder and customs;Maintaining continuous and excellent business partnerships;Oversee all facets of exports and imports operations of air, ocean and customs foraccounts such as Aritzia, London Drugs, Centura Floor and Tile, Uniwell International;Generating new business such as services or new tradelanes from existing customers;Utilized the Kuehne + Nagel Login system;Working closely together with internal relations to provide solutions to customer’s logisticsrequirements;Consistently achieving and exceeding objectives through the development of systems andprocesses;Oversee daily operations and implementation of international freight systems andprocedures in line with accepted international standards;Creating and improvising customer efficiency;Determining customer needs and recommending customized solutions;Developing new clients through identifying outreach opportunities.

Jan 2003 - Dec 2005

Customer Service Co-ordinator / Seafreight Import

Kuehne + Nagel International

Liaised with vendor and suppliers for customer's purchase orders;Co-ordinated booking, ship schedules and final delivery for customers;Billing based on global freight forwarding and distribution services sea and warehousing services;Worked closely together with internal relations to provide solutions to customer’s logisticsrequirements;Contributed to improved processes, procedures, workflow and organizational charts;Established a stable and resourceful business partnerships;

Created reports via K+N's track and trace system;Determined customer needs and recommended customized solutions.

Aug 2004 - Jul 2005

Sales Associate

Zioni Fashion

Assisted Management with developing and monitoring store personnel;Maintained an expert level of Product Knowledge;Maintained and exceeded sales target of products;Resolved standard customer service issues within policy;Maintained and developed active client base and developed personal client base;Maintained ongoing loyalty through regular communication and personalized attention;Completed Purchase Call-Backs, Seasonal, Event and Reactivation calls;Merchandise Presentation and Inventory Careen are ensured and meets or exceeds allmerchandising standards;Executed floor plans and implemented visual merchandise presentation to positively impact thestore’s sales;Ensured that promotional set-ups and proper signage are implemented within a timely manner tocompany standard;Proper execution of all markdowns;Partnered with the visual and operations departments to ensure that the operational objectives ofthe store were achieved and exceeded;

Ensured that the requirements of the store's readiness is included in the overall maintenance andhousekeeping;Advised purchaser of different sizing or assortments to the ASM as appropriate to specific marketneeds;Reduced or eliminated loss through effective loss prevention.

Aug 1999 - Dec 2002

Customer Service Co-ordinator / Customs Department

Kuehne + Nagel International

Arranged customs clearances of goods at all Canadian ports of entry (ACROSS: AcceleratedCommercial Release Operations Support System);Prepared release of goods in bonded warehouse (ex-warehouse);Prepared and processed import and export documents and other forms on behalf of clients;Assisted in the track and trace and delivery of shipments on behalf of the importer;Provided clients information on export and import restrictions and tariff systems;Prepared refund and duty drawbacks for clients;Processed Customs transactions on behalf of clients;Keep customers updated on pending or new regulatory initiatives that could impact their corporatelogistics.

May 1999 - Aug 1999

Customer Service

Stitches Creation Inc.

Provided customer service to existing customers in the promotional product industry domesticallyand internationally (souvenir, corporate, sports, gift etc...);Submitted orders of embroidery, graphic design, artwork creations and/or digitizing according tocustomer's specifications;Ensured that orders are processed by the required deadlines;Followed up on customers orders from start to finish;Resolved customer's complaints and ensured customer's complete satisfaction.

Jan 1998 - Apr 1999

Sales Associate

Auto World

Maintained an expert level of Product Knowledge;Maintained and exceeded sales target of products;Resolved standard customer service issues within policy;Conducted daily operations and other related duties, as assigned by management;Received and ticketed stock;Ensured high standards of organization and cleanliness on sales floor;Maintained merchandise presentation in accordance with established standards.

Jan 1997 - Jan 1998

Sales Associate

Bobby Dazzler

Maintained an expert level of Product Knowledge;Resolved standard customer service issues within policy;Maintained and exceeded sales target of products;Conducted daily operations and other related duties, as assigned by management;Received and ticketed stock;Ensured high standards of organization and cleanliness on sales floor;Maintained merchandise presentation in accordance with established standards.

Jan 1994 - May 1994

Customer Service

HSBC Bank Canada

First-point-of-contact customer service;Process transactions quickly;Address questions accurately;Examine customers’ financial objectives to suggest products and services;Building strong customer relationships with personal flair;Efficiency and accuracy with handling cash.

Sep 1993 - Dec 1993

Administrative Assistant

McDermid and St. Lawrence Chisholms

Provided quality administrative support to Investment Manager;Served as a liaison between investment team and both internal and external contacts;

Handled ad hoc administrative assignments;Established, administered, and modified systems for forwarding relevant information to teammembers who were away from the office;Performed general clerical duties, including photocopying, faxing, mailing and filing.

Education

Education
2003 - 2005

Fashion Merchandising

Vancouver Community College
1997 - 1999

International Trade and Transportation Logistics

British Columbia Institute of Technology
1989 - 1994

New Westminster Secondary School

Certifications

Certifications

Jewellry Making

Vancouver Community College
Jul 2009 - Jul 2012

IMO Dangerous Goods

Canadian TDGR