Creative, driven, technical professional for multiple high revenue, mission critical accounts, with more than 15 years hardware and software support experience. Seeking to blend solid customer service, project management and technical support skills into a dynamic organization by leveraging strong verbal and written communication skills to build superior relationships with customers and colleagues at all levels and across global operations.
- Workflow Manager, Customer Problem Resolution, Service Access Workbench, Customer Excellence Incidence Management, Delivery Excellence, Standards of Excellence, Ethical Leadership, Managing Yourself and Those Around You, Handling Conflict
- Service Essentials, EVA800 Overview, Linux Fundamentals, Storage Area Networks, Storage Basics
- Information Technology Service Management (ITSM)
- Tru64 Unix to HP-UX System Administration, HP-UX Systems, Router Technologies
- Project Planning vs Project Improvement, Project Management Career Profession
- Project Management for IT Professionals, Project Management Essentials, PM Project Leadership, Project 2003, Introduction to Six Sigma
- Mission Critical Startup, Mission Critical Service Enhancement, Protocol Analysis, Global IT Security Standards