Susan Wilkison

Susan Wilkison


  • Skillful and dedicated professional with extensive experience in the coordination, planning, and support of daily office operations and administrative tasks.
  • Detail-oriented professional with 13 years of established success in providing high-level office coordination and administrative support to executives.
  • Highly motivated, achievement driven team player with strong interpersonal, organizational and communication skills, capable of handling a wide range office management and administrative functions, consistently producing top-quality work.

Work History

Work History
Feb 2009 - Nov 2009

Consulting Services Administrator

Pharmaceutical Institute (A Subsidiary of Campbell Alliance)

  • Provided comprehensive sales and administrative support to Senior Vice President and executive level staff, including travel and coordination of off-site meetings.
  • Managed the inventory, shipping and delivery of materials from company’s fulfillment partners to clients and prepared monthly reconciliation for Finance department, ensuring accuracy of inventory.
  • Coordinated and managed all aspects of educational seminars including preparation of materials, attendee registration, liaison between presenters and client staff, and post-conference follow up.
  • Developed a tracking system for new and expired trial account users of online educational courses, which ensured timely follow up with current and potential clients.
  • Managed online education center demonstration website, including facilitation of monthly reports to clients and ad-hock reports as requested.
  • Served as primary customer contact, resolved customer issues, triaged requests, and proactively identified further business opportunities.
  • Organized mailing and electronic campaigns as needed for business development efforts.
  • Coordinated new hire and contractor start and exit term procedures in an accurate and timely manner.
Aug 2006 - Feb 2009

Senior Office Coordinator

Campbell Alliance
  • Served as a liaison between Campbell Alliance and the building management team, architects, interior designers and contractors for all company locations.
  • Ensured that all operational tasks associated with the facilities are within budget and complete within the specified time frames as well as maintaining comprehensive files and documents for such projects.
  • Provided alignment with other teams, issue identification, and ongoing communication with the Office Manager.
  • Consistently met milestones and deliverables of functional area plans.
  • Assisted with the development of the plan/activities for functional areas assigned, developing a seating plan organizer that was later adopted by the COO of the company.
  • Organized and coordinated multiple office location's operations, relocations/upfits and procedures to ensure organizational effectiveness and efficiency.
  • Coordinated floor-to-ceiling remodeling and design makeovers for commercial office space over 23,000 square feet, which included estimates, purchasing, space planning, furniture selection, budget control, and vendor contracts.
  • Worked effectively with contractors on custom plans and permit requirements for headquarters and satellite offices.
  • Coordinated the workflow of the Raleigh Office Coordinators and Receptionist, assigning tasks to ensure team productivity.
  • Scheduled reception desk duties and coverage of daily and back-up rotation.
  • Managed conference/meeting room schedules and guest office workspace assignment through software system.
  • Ensured that all operational tasks associated with the facility are on track, within budget and complete within the specified time frames.
  • Effectively managed facility-related costs and successfully lowered operational costs.
  • Ensured facility security procedures and systems were effective and enforced by maintaining master keys, building access cards and regularly communicating with the security systems vendor.
May 2003 - Sep 2005

Executive/Personal Assistant to the Owner


  • Served as liaison with suppliers and contractors for home and office projects.
  • Negotiated arrangements for extensive national and international travel.
  • Coordinated events and meetings for office and personal needs.
  • Managed day to day planning and calendar.
  • Managed day to day projects and communications for executive staff.
  • Assisted with market research for company product lines.
  • Implemented and maintained supply/materials purchase schedule to decrease costs.
Oct 1997 - Jun 2002

Administrative Assistant

St. Paul Companies

  • Communicated with internal and external customers, providing information for various risk management needs.
  • Assisted in the creation and maintenance of an extensive information database for over 300 accounts nationwide.
  • Developed, coordinated, and implemented a process for renewal tracking, resulting in improved internal efficiency.
  • Developed, coordinated, and initiated invoicing process for over 300 West Virginia physicians, resulting in more accurate record management.
  • Controlled and distributed of marketing materials for client needs.


1992 - 1997

Bachelor of Applied Arts & Sciences

Major in Art History

Double Minor in Anthropology and Sociology




Account management system

Card Access 3000

Building/office card security software

MS Powerpoint

MS Excel

MS Word