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Hi I'm Mark and I am really interested in and currently training to become a youth worker. I have completed my level 1 Introduction To Youth Work and progressing on top Level 2 .

In order to help achieve this I have been volunteering at Pallion Action Group, where I have been involved in a range of projects, including a sponsored leg wax for a Judo Olympic hopeful, alongside organising and distributing Fareshare food packages for those on low incomes in the community.

I am also working towards completing my Duke Of Edinburgh Silver Award, where so far I have completed First Aid and Fire Warden training.

My outside interests include supporting Sunderland Football Club and Durham Cricket Club, alongside Fishing and socialising with friends and family.

My dream job would be as a football playing rock star.

Work experience

Mar 2009Present

Customer Service

Pallion Action Group

I currently work at Pallion Action Group as a Customer Service Advisor.

My duties include, general administrative duties, answering phones, deal with customers face to face, deal with complaints, data input and help out with other duties as required.

At this placement I am working towards my NVQ Customer Service Level 2 qualification.

Jan 2009Jun 2009



I provided administration support for this construction service company. This involved undertaking financial services and support for this organisation. My duties included answering phones, dealing with complaints and queries. I set up databases by using Excel and imputted upto date client information into them.

At this placement I started working towards my NVQ Customer Service Level 2 qualification.


Jan 2009Present

Springboard Sunderland

Customer Service - Level 2

Mar 2009Present


Duke of Edinburgh

I'm doing a expedition for three days in the Lake District and have done my Fire Warden and First Aid course as part of my DoE program. I've already done a practice expedition and climbed an 800ft mountain.

Jan 2008Jun 2008

Sunderland City College

NOCN Connect -

Speaking and Listening - Level 1

Reading - Level 1

Writing for Meaning - Level 1

Adult Literacy - Level 2

Introduction To Youth Work Certificate

Sep 2002Jul 2007


Pennywell Comprehensive

Maths - B


Science Double Award - C

Business Communication Systems - C

English Literature - D

English Language - D

PE - D

ASDAN  Award- 

Level 2 Certificate in Improving Own Learning and Performance

Level 2 Certificate in Problem Slolving

Level 2 Certificate in Working With Others


Fire Warden
I've recently passed my Fire Warden safety and awareness course with Rose Training. I am aware of fire safety procedures and could take my knowledge into the workplace.
First Aid
I've recently passed my First Aid course with Rose Training. I am proficient in administering first aid.
Computer Skills
I've worked with computer throughout my educational and work life. I gained a grade B in ICT in my GCSE's and have now worked on a computer since January 2009. I deal with general enquiries and administrative duties.
Telephone Skills
I've had on job training on how to use the correct telephone manner in the workplace as part of my everyday job.
People Skills
I have been working on reception at Pallion Action Group for over half a year and i'm very comfortable speaking with people either face to face or on the telephone.