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Summary

Influential leader with a diverse background in engineering, operations, program management and planning. Broad industry experience includes incumbent broadband provider, competitive cable overbuilder and wireless communications companies. Recognized for building and motivating teams to improve cross-functional working relationships that foster innovation.

• Complex Project Leadership • Deployment & Integration • Budgeting & Forecasting
• Strategic Planning • Customer Focus • Metrics Driven Results
 • Team Building • Cost Control • Mentorship 

Experience

Nov 2017Present

Infrastructure Program Manager

Google, Boulder, CO

Drive proactive search capacity planning process to ensure the proactive platform has the right amount of resources in the right places at the right time to support launches and serve dynamic user population.

  • Developed capacity models for proactive resource requirements to support quarterly/annual forecasts.
  • Educated partners and clients on how to measure, forecast, and donate capacity.
  • Program managed the proactive developer experience team to increase proactive program velocity and developer satisfaction with improved tools and metrics.
2015Nov 2017

Outside Plant Engineering Manager

Google Fiber, Kansas City, MO

Full time hire Feb 2016, prior OSP Engineer contractor via Intellipro Group

  • Developed and directed the engineering design process flow to accelerate fiber to the home (FTTH) design that includes construction job packages through final as-built completion.
  • Oversaw engineering vendor workload and production to achieve critical milestones.
  • Employed in-house Geographic Information Systems (GIS), SQL and python to systematically identify and correct network data recording errors at scale.
  • Created standards and maintained quality control for design process, including prompt troubleshooting and creative problem-solving for any equipment and/or design issues identified in field applications.
  • Managed the production of efficient designs for new developments, network relocations and network upgrades.
  • Provided support for finance metrics including contracts, forecasting, purchase orders, work orders, reporting and invoicing.
  • Mentored less-senior OSP engineering team members.
20122014

Backhaul Planning Engineer

Sprint, Overland Park, KS

Created and analyzed business cases to evaluate impacts on the national backhaul network due to wireless subscriber growth, usage assumptions and new technology assessments.

  • Developed strategic plan for integration of acquired Clearwire legacy backhaul network supporting a projected operational budget of $3.9B.
  • Contributed selection requirements and evaluated fiber to the tower (FTTT) design proposals for vendor awards in multiple high capacity Tier-1 Markets.
  • Utilized GIS to determine best-fit fiber design strategies for forecasted network capacity demands.
  • Led cross-functional team of subject matter experts to revise and update companywide standard microwave network technical specifications.
  • Selected by executive management for Sprint’s 2014 Next Leaders Program designed to nurture and develop high potential associates.
20042012

Family Caregiver, Sabbatical

20002004

Senior Operations Manager

RCN Corporation, New York, NY

Directed a department of 40+ staff including operations managers, project managers and maintenance technicians responsible for voice, video, and broadband outside plant (OSP) activities in NYC’s first triple play fiber to the premise (FTTP) overbuild to over 300,000 marketable homes and businesses.

  • Acted as interim NYC Director of Operations responsible for an additional staff of 150 members in Installation & Repair, Fleet Management, and Warehouse.
  • Managed OSP on-call team performing 24/7 market wide service restoration of fiber cuts, equipment failures, scheduled maintenance and crisis situations, including 9/11 Recovery and Northeast 2003 Blackout.
  • Accountable for OSP department annual operations expense budget of over $5M with supervisory control of expenditures associated with OSP construction.
  • Responsible for evaluation and acceptance of subcontractor work ensuring quality control, quality assurance and contract compliance at 600 residential multi-dwelling units (MDU) and 200 commercial sites.
  • Improved tracking of network reliability and utilization of maintenance department resources by standardizing trouble codes for internal work orders contributing to an overall trouble call reduction of 20%.
  • Met with building management, co-op boards and individual customers reconciling service and contractual issues to improve customer service index (CSI) by 10%.
  • Restructured department into lean organization while reducing service outages by 50% and decreasing overtime by 80% within six months.
  • Influenced union campaign to resolve contentious labor issues resulting in the withdrawal of the petition.
  • Collaborated with human resources to create detailed companywide career level expectations, career path objectives, salary plan and training outline for outside plant maintenance technicians.
19962000

OSP Planning Engineer

Verizon (Bell Atlantic), New York, NY

Forecasted, analyzed and designed outside plant facilities based on market demands, financial constraints and customer demographics.

  • Managed project budgets, ordered equipment and supported the installation of fiber based SONET systems for customers in the financial district of Manhattan.
  • Engineered network improvement projects to provide distribution facility relief within area capital budget to meet corporate strategic objectives.
  • Responsible for right-of-way (ROW) site identification and recommendation.
  • Trained new planning engineers and engineering student interns.

Education

Project Management Institute

PMP - Project Management Professional

University of Colorado - Boulder, Boulder, CO

Applied Computer Science, expected B.Sc 2020

M.Sc

NYU Tandon School of Engineering, New York, NY

Telecommunications and Information Management

B.Sc

Syracuse University, Syracuse, NY

Mechanical Engineering
Year Abroad, City University London, UK