Involved in various roles as Functional Consultant for iProcurement, Supply Chain Management, Inventory and Returns Management modules in Oracle 11i ERP and R12 releases during my period of service at Accenture. Worked with below clients:
NBN Co. Apr 2013 to May 2014
NBN Co is an Australian government owned corporation tasked to design, build and operate Australia's National Broadband Network.
As Offshore Enhancement Lead
Assumed responsibilities of planning, creation and communication of estimates and delivery timelines for enhancements in iProcurement, Purchasing, Inventory and Returns Management
Assignment of enhancement to team resources and coordinating for deliverables including Functional Design, System Test Plan, System Test Results from lower test and pre-production environments.
As Application Support and Maintenance Resource
Supporting the aforementioned modules in terms of incident handling & management and bug-fixing of production defects as per SLA laid by client, conducting weekly status update call with business for updates on Open and Closed Incidents and Problem Tickets attended by team members in previous week.
Mapping and re-engineering new and existing process flows as part of change request
British Telecom Jan 2010 to March 2013
British Telecom is the privatized former state telecommunications operator in the United Kingdom. It is a fixed line telecommunications and broadband Internet provider in the UK, and also operates in more than 360 countries around the world.
a. As Change and Release Manager
- Raising and implementing Change Requests and defining proper implementation plan, Risk Mitigation and roll back plan.
- Deployment of patches & new releases along with the User Acceptance Testing (UAT).
b. As Application Support Team Member
Continually creating, updating, and maintaining standardized documents and templates, throughout the life cycle of the project to help support project deliverables and tasks within scope, on time and in budget.