Senior Business Associate, Client Servicing
Crimson Interactive, Goregaon (West)
- Part of the team that contributes to more than 60% of the revenue of the company.
- Taking ownership of the overall client communication for the shift by ensuring proper delegation, effective workload planning and quick issue resolution.
- Acting as a liaison between the client and company to make arrangements and deliver best quality in the quoted price.
- Bringing potential high value clients on-board so as to increase company business.
- Analyzing the data collected thus identifying areas of opportunity, sharing it further with management with actionable steps of improvement for future execution.
- Participating in developmental tasks (e.g. performance training, preparing process documents, etc.) to ensure consistent improvement of the team.
- On-boarding, training and leading all newly-hired business associates thus getting them well acquainted with the process knowledge.