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Work experience

Apr 2015Present

Team Lead, Client Servicing

Crimson Interactive, Goregaon (West)
  • Leading the client servicing team and ensure proper delegationeffective workload planning and quick issue resolution, to deliver best quality & service to our clients.
  • Bringing potential high value clients on-board and act as a liaison between the client and company to make arrangements and deliver best quality in the quoted price, thus raising our business.
  • Periodically meet with the department heads of Project Management, Editorial Team and Quality Control, to discuss areas of opportunity and implement its resolutions.
  • Analyzing the overall data collected to identify areas of opportunity and present it to the management with actionable resolutions.
  • Initiating multiple developmental tasks from performance training, to preparing process documents, etc. and implementing them.
  • On-boarding, training and managing all newly-hired business associates, and get them well acquainted with their role.
  • Perform random audits of the communication sent to clients and based on my findings, provide feedback & training to the team.
  • Growth in the organization after joining as an Associate in Apr'15:
    • Jul'16 - Promoted to a Senior Business Associate
    • Jul'17- Promoted to a Team Lead
Jun 2014Mar 2015

Senior Business Development Executive

Technophilia Systems
  • Connecting with the Deans and HODs of all renowned engineering colleges pan India, including IITs & NIITs, to generate potential leads and finalize deals, generating revenue for the company.
Jan 2012Jul 2013

Internships

Seven Hills Hospital (Jun'13 - Jul'13)

  • Interned in the Bio medical department of this renowned, multi specialty care hospital learning about the maintenance and functioning of the department thus defining the role of Bio medical Engineer.

Dalvi and Sons (Jan'12 - Feb'12)

  • Dalvi and Sons is a supplier of implants, orthopedics and surgical instruments across the hospitals all over India. I obtained a training regarding the manufacturing and packaging of the implants which helped me in enhancement of my knowledge.

Education

Mar 2010Mar 2014

Bio Medical Engineering - 75%

Thadomal Shahani, Mumbai University
Mar 2009Mar 2010

Higher Secondary Certificate - 67%

Bhavans, Maharashtra State Board