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OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

Education

20132015

Bachelor of Computer Application

Karnataka State Open University

Along with Diploma in Information Technology from NIIT, where I secured 62%. I got lateral entry to 3rd Semester for Bachelor of Computer Application.

3rd semester with 65.09%
4th semester with 76.90%
5th semester with 72%
6th semester with 78%

20102011

12th Standard

Sadvidya Semi-Residential PU College

Mysuru University

20082009

10th Standard

Kautilya Vidyalaya

Mysuru University

Certifications

20122013

Diploma in Information Technology

NIIT

Diploma in Information Technology with 62%

Key Skills

Microsoft Windows      Level                               Microsoft Office Package           Level 

Windows XP                  6/10                                Microsoft Office 2003             Beginner 

Windows 7                    6/10                                Microsoft Office 2007             Beginner

Windows 8                    5/10                                Microsoft Office 2010             Beginner

Windows 10                  5/10                                Microsoft Office 2013             Beginner

                                        

Language skills                    Level

C                                     Intermediate

C++                                    Beginner

C#                                      Beginner

.Net                                    Beginner

Hobbies

Passionate about fitness.

Photography, amateur photo editing skills.

Connoisseur and wine taster.

Travelling and Nature watch.

Work Experience

Company - HP Inc.

Job title - Technical Support Engineer (L1)

Job description - 

1. Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones.
2. Take calls from Global customers and initiate the right response to them, positively and professionally.
3. Deal with a wide range of products using a powerful information database.
4. Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand.
5. Flexible to work in shifts.
6. Good Communication skills

Date - 02-02-2016 - Present

Declaration

I hereby declare that the above information is true to the best of my knowledge & Belief.

Text Section

 Place: Bangalore                                                                                                                          

 Swaroop Koushik

 Date: 18/12/2016