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OBJECTIVE

To obtain a position that will enable me to use my strong organizational skills, educational background, and
ability to work well with people.

Education

20132015

Bachelor of Computer Application

Karnataka State Open University
20102011

12th Standard

Sadvidya Semi-Residential PU College

Mysuru University

20082009

10th Standard

Kautilya Vidyalaya

Mysuru University

Certifications

20122013

Diploma in Information Technology

NIIT

Work Experience

• Company -Magna Infotech (Quess Corp) 
Job title - Technical Support Engineer (L1) for HP inc

Job description -

1. Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which
involves working in different time zones.
2. Take calls from Global customers and initiate the right response to them, positively and professionally.
3. Deal with a wide range of products using a powerful information database.
4. Provide remote solutions to problems, probe problems and explain the solution in such a way that nontechnical
users understand.
5. Flexible to work in shifts.
6. Good Communication skills
Date - 02-02-2016 - 09-05-2017 (1 year and 3 months)

• Company - HP Inc

Job title - Technical Support Engineer (L1) 
Job description -

1. Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which
involves working in different time zones.
2. Take calls from Global customers and initiate the right response to them, positively and professionally.
3. Deal with a wide range of products using a powerful information database.
4. Provide remote solutions to problems, probe problems and explain the solution in such a way that nontechnical
users understand.
5. Flexible to work in shifts.
6. Good Communication skills

Date - 09-05-2017 - 01-06-2018

• Company - HP Inc

Job title - Technical Support Engineer (L2)

Job description -

1. Troubleshooting Hardware/Networking/OS related queries of our global customers Over Phone which
involves working in different time zones.
2. Take calls from Global customers and initiate the right response to them, positively and professionally.
3. Deal with a wide range of products using a powerful information database.
4. Provide remote solutions to problems, probe problems and explain the solution in such a way that nontechnical
users understand.
5. Flexible to work in shifts.
6. Good Communication skills

Date - 01-06-2018 - Present

Milestones in HP inc

• February 2, 2016 - Joined in as a Contingent employee.

• May 9, 2017 - Became the badged employee.

• July 1, 2017 - Achieved the Best Overall Performer Award.

• August 1, 2017 - Achieved the Exceptional Instant Ink Upsales Award.

• November 1, 2017 - Achieved the Best Overall Performer Award.

• December 1, 2017 - Achieved the Exceptional Instant Ink Upsales for the Q3.

• February 1, 2018 - Achieved the Best Overall Performer Award.

• March 31, 2018 - Promoted to Level 2, CORE.

• June 1, 2018 - Started to work as Level 2.

• August 25, 2018 - Achieved the “Talk of the Town” Award for the Q3

Key Skills

• Windows  OS

• Microsoft Office

• Salesforce

• CDAX

Hobbies

• Passionate about fitness.
• Travelling and Nature watch.
• Photography, amateur photo editing skills.
• Connoisseur and wine taster.
• Travelling and Nature watch.

Declaration

I hereby declare that the above information is true to the best of my knowledge & Belief.

 

Place: Bangalore                                                                                                                          

Swaroop Koushik

Date: 29/08/2018