GM - Governance, Risk, Compliance & Automation
Netmagic Solutions Pvt. Ltd. (An NTT Communications Company)
Head - IT Governance
Groomed a team of Process Champions responsible for implementing IT & process governance within all functions.
Assisted Head of Department in planning and executing the annual budget
Implemented various GRC framework; both internally at Netmagic & also customer organizations.
Process automation; both internally at Netmagic & also customer organizations.
Designed, implemented and ensured continuous improvement of various Process Governance framework to ensure compliance with required standards
Responsible for ensuring & monitoring all organisational policies and controls for effective operations, informed decision-making, management of risk, and optimization of value
Standardized various business & operational processes, thus leveraging best practices consistently & maximizing efficient operations as well as resource usage.
Responsible for process awareness within the organisation (functional & cross-functional); effectively delivered via regular trainings & awareness sessions.
Increases operational efficiency and customer satisfaction through process standardisation & continuous improvement
Responsible for identifying process automation opportunities within the organisation
Converted these opportunities into projects & delivered the final automation.
Integral part of the Automation division, ensuring continual improvement on tools/applications(SugarCRM, internal OSS tool NBSS, Customer portal myNetmagic, ERP PeopleSoft) by bringing in feature enhancements, strengthening integration & eliminating manual interventions.
Interaction with customers to identify potentials for changes & integration of internal tools and applications with third-party tools & applications
Responsible for Centralized Documentation function.
Standardization & management of documents viz, Organization policies, manuals, process & procedure documents generated within the organization's quality system.