Sarah Viado

Sarah Viado


I am committed to finding innovative ways to ‘do more with less’ in a healthcare environment with radically growing issues of pharmaceutical affordability, while living up to the ethical standards set by the industry and by Amgen. I bring value by making myself available to my customers as their own personal nephrology product, disease-state, and managed care expert. As an accomplished biotechnology professional with a strong scientific background, I have demonstrated leadership in the following areas:

• Recognized for cultivating new business and expanding existing accounts • Certified Project Management Professional with exceptional communication and presentation skills• Expert in working with health care professionals for the mutual benefit of their offices and Amgen

Work History

Work History
Jul 2009 - Present

Sr. Biopharmaceutical Sales Representative

Amgen, Inc.

Sales Representative responsible for leveraging knowledge of the industry, the sales process, and Amgen’s product offerings to produce desired sales and customer partnerships• Expert product knowledge for Aranesp, Epogen and Sensipar• Comprehensive knowledge in disease states for Chronic Kidney Disease, End-Stage Renal Disease, and Secondary Hyperparathyroidism, including diagnosis and patient types• Proficient in all aspects of managed care and avenues of financial assistance available to patients• Effective clinical health educator for health care professionals to improve patient care and patient education• Experience across a wide range of market segments, including physicians, dialysis clinics and hospitals

Sales Representative responsible for developing and communicating messages which are highly engaging, inspiring and create commitment and support in others• Deliver persuasive, compelling presentations which stimulate constructive discussions and drive desired actions• Consistent use of active listening and high-impact questions to gain deeper insight of customer needs• Skilled use of conflict resolution techniques and methods to reach win/win solutions

Sales Representative responsible for creating and executing territory business plans aligned with regional and national goals in a $30 million+ territory• Analyze data for each business segment, prioritize accounts, identify specific, measurable goals, and develop an actionable plan to maximize return on investment• Ensure alignment of territory business plan and the marketing brand plan for professional targets, reach and frequency, core messaging, and program activity• Accurate reporting of metrics, including field activity, productivity, and health care provider meal expenses

Sep 2006 - Jul 2009

Project Manager, Global Regulatory Affairs & Safety

Amgen, Inc.

Project Manager responsible for designing an Amgen FDA Advisory Committee Meeting Playbook to institutionalize Amgen’s experience and knowledge on FDA Advisory Committees• Facilitated event analysis and responsibility charting with project teams• Defined and sequenced activities into a comprehensive timeline• Developed clear governance and approval process• Compiled and managed relevant templates, best practices, and considerations• Provided specifications and collaborated with IS to create an electronic searchable playbook• Presented proposals and progress updates to leadership teams to advance strategy and obtain stakeholder buy-in

Project Manager responsible for development of a quality records management system based on ISO 9001 Standards, Excellence in Product Information & Collaboration (EPIC)• Developed project charters, proposals and financial justifications • Defined architecture and platform specifications• Developed the clinical trial master file structure• Managed deployment of the EPIC trial master file pilot

Project Manager responsible for development of governance and communication plans for a global imaging functional service provider• Coordinated internal, external, and contract labor personnel groups to ensure organizational goals and objectives were met• Collaborated globally to define business requirements for imaging vendors• Liaised with subject matter experts and vendors during set-up and scope/cost changes• Created and maintained the communication and governance plans for each vendor• Coordinated budget needs with Global Regulatory Affairs & Safety (GRAAS) Operations and Finance• Reported vendor key performance indicators for benchmarking• Presented proposals and progress updates to leadership teams to advance strategy and obtain stakeholder buy-in

Sep 2004 - Sep 2006

Contract Management Analyst II, Clinical Research Services

Amgen, Inc.

Clinical Budget Specialist responsible for evaluation and oversight of fair market value compensation for participation in Amgen clinical trials• Analyzed clinical trial protocols to determine fair market value pricing and developed per-subject budgets for clinical trials• Initiated and maintained investigator site budget negotiations through execution of the budget agreement• Ensured compliance with US Federal and State laws as well as industry guidelines regarding compensation for clinical research including but not limited to: Sarbanes Oxley Act, Anti-Kickback Statute, Pharmaceutical Research and Manufacturers of America Code, and International Conference on Harmonization Good Clinical Practice

Project Team Leader responsible for standardization, process improvement and negotiation strategy to decrease Amgen’s exposure to risk • Pricing based upon industry benchmarking for medical services performed• Developed standard negotiation practices and methodology for site-level fair market value assessment• Composed detailed instruction manuals for process development in a department with 400% growth over a two-year period• Provided global fair market value training for international Amgen sites and external business partners in Canada, Australia, Latin America and Europe

Feb 1999 - Sep 2004

Legal Secretary, Personal Injury Law

Solomon, Relihan & Blake, PC

• Recruited and signed-on new clients by conducting prospective client legal consultations

• Interpreted medical records to justify medical claims

• Analyzed lost wages and other financial losses to establish damages

• Composed demand letters to insurance companies

• Negotiated medical liens with insurance companies to ensure the highest value for clients

• Managed settlement itemization and distribution of trust accounts ranging from $5000 to $1 million


Sep 2000 - May 2003

Bachelor of Science

• Member, American Institute of Chemical Engineers (AIChE)

• Member, Society of Women Engineers (SWE)


Aug 2008 - Present

Dispute Resolution

Straus Institute, Pepperdine School of Law
Mar 2009 - Mar 2012

Project Management Professional (PMP)

Project Management Institute