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Hi there ...

My name is Steve and I am an ICT professional/enthusiast with a background as a Support Engineer providing 1st and 2nd line Support.

Besides being customer oriented, having good communication skills, I easily adapt to a new environment and possess sound analytical skills.

Over the years I acquired a broad range of technical know-how and am always eager to learn more cool stuff.

Work experience

Sep 2012Present

Support Technician

Arco Information

Arco Information develops and sells document, workflow management tools.

As a Support technician, I provide the day to day support for our customers on this software.

I handle and follow up on all incoming requests regarding our own software but also all third party implementations that interact with our software.

Most notable are:

- Kofax Capture and KTM


- Microsoft SQL and Oracle databases

- Microsoft Server 2003 up to 2012

Jun 2008Aug 2012

ICT Consultant

Pauwels Consulting

As a consulting agency, Pauwels outsources ICT professionals to customers for short and long term assignments.

During that time I worked at following companies:

Delhaize Group

Group Service Desk Engineer


Front Office Engineer

Shurgard Selfstorage

Support Engineer


Project Manager

Apr 2005May 2008

Application Analyst

Application Analyst Support ASI(Automated Supplier invoices= A DHL bespoken solution which automates businessprocesses associated with the DHL airline, focusing on supplier invoices) Support Brussels Inventory, Landing & handling module, IRC and TNC module, Brussels Fuel, Contracts, Accruals, Reporting and user security with the ASI application Interact with Amtrix team-EDI and XML mappings Analyze user processes Liaise with programmer Create user work instructions
Jan 2002Mar 2005

User Support Engineer

User Support Engineer Software and Hardware support on site for internal users Installation of new pc's and replacement of end of lease pc's Handling network problems and providing network connections for users Installation and maintenance of dial up software(VPN, GPRS,…)
Sep 1999Dec 2001

Helpdesk Support

and Vilvoorde Helpdesk Support Financial Systems Support JDEdwards Financials software
Sep 1998Sep 1999

C&A Firma Logidis-Vilvoorde

C&A Firma Logidis-Vilvoorde
Housekeeping Responsible for internal moves Office supplies, printers and copiers
Mar 1998Jul 1998


Artal NV-Londerzeel
Warehouseman Order picking of frozen food items Inventory
Apr 1997Aug 1997


Warehouseman-Representative Pickup and delivery of work clothing at client side for cleaning Getting final measurements for new work clothes for new clients
Sep 1996Apr 1997


General Inventory
Procter & Gamble-Mechelen Handler Supply chain quality check Ensuring continuity of production chain
Oct 1994Jul 1996


Warehouseman Order picking Fork lift driver Inventory



Analist - programmer


3 year course in evening school