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Work experience

Business Development

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Verizon (former MCI/UUNET)

1995 - 2007 Verizon (former MCI/UUNET) Ashburn, VA Sales Support Consultant (December 2002 - April 2007)

  • Managed High profile accounts for Verizon Partner Solutions Wholesale Carrier Group to include: Wayport, Fiberlink and
  • Gained strong knowledge of all Verizon Internet and Data products and processes. Experience in Internet Dial, Dedicated Internet, Co-location, Frame Relay, and Security Products.
  • Quoted circuit prices (DS0, DS1, DS3, OC3, OC12, OC48, OC192, Frame Relay, Metro Private Line, Domestic and International Private Line, Endlinks, and Point-to-Point) using a variety of systems.
  • Oversaw new product orders and ensured successful installs.
  • Troubleshoot technical outages for Dial and Dedicated products utilizing appropriate support channels.
  •  Monitored customers' revenues using Performance and Revenue Tracking System.
  • Managed customer contract life cycle to include contract signing, turning up service, maintaining and trouble shooting existing service and up-selling customer base.
  • Built strong customer alliances with goal of consistent revenue growth and highest-quality service delivery.
  • Identified and developed alternative solutions, procedures, or methods to maximize customer satisfaction.


Order Management Product Manager (Aug 2000 - December 2002)

  •  Worked with multiple groups to track the upgrades and changes to the ordering systems (OTS,OMS,Arbor,F&E,Eclipse,Order Pro).
  •  Attended multi daily meets to track different products status.
  •  Followed product creation through Order Management Systems.
  •  Trained Order Management group on new product rollouts.
  •  Tracked new product roll out through systems and groups.
  •  Responsible for developing training manual on the Order Management Process.
  •  Assisted in the training and education of new employees.
  •  Attended multi daily meets to track different products status.
  • Continue to enhance technology skills as they relate to the ISP industry.

Multi-megabit Account Coordinator/MMAC (Nov 1999- Aug 2000)

  • Served as a project manager to multiple Senior Regional Account Managers whose accounts include Fortune 500 companies.
  • Monitored and tracked usage, revenue, new orders, and ran comparative analysis to ensure contract obligations/SLA's were met.
  • Acted as primary interface between customer and all internal departments.
  •  Responsible for problem resolution and escalation.
  • Assisted in data entry of Dedicated orders.
  • Introductory exposure to Order Pro and Lattis.

Sales Support Specialist (January 1997-November 1999)

  • Trained the sales staff in OTS.
  • Assisted with order entry.
  • Resolved billing issues.
  • Utilized my experience as an ICC to resolve Install issues for Reps.
  • Liaison for Reps and Customers to resolve issues with the accounts.

Install Coordinator/ICC (April 1996 - January 1997)

  • Managed Install Accounts for Sales Reps, Customers and Engineers.
  • Updated customers with status of the Install.
  • Worked with Sales Reps to resolve changes and issues with accounts.
  • Updated Systems (F&E, OTS, etc.) with status update.

Executive Assistance/Contractor (1995 - 1996)

  • Maintained investor relations lines.
  • Organized travel arrangements.
  • Scheduled and planned meetings.
  • Sent out company information packets.
  • Created slides for presentations.
  • Helped HR with the hiring of new employees.

Senior Meeting Coordinator


1993 - 1995 Xopen Tyson's, VASenior Meeting Coordinator (1993-1995)

  • Managed the planning of global company meetings across the Americas and Europe.
  • Coordinated audio/video and catering projects.
  • Helped with responsibilities for US employees international travel arrangements.
  • Tracked success and feed back of meetings.

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Professional Awards

Verizon - Ten Year Excellence Award - 2006WCOM - Excellence Award - 2001,2002UUNET - Presidents Club - 1998Xopen - Employee Excellent Service Award 1994

About VisualCV

What is a VisualCV?

VisualCV allows professionals to create an online professional profile that replaces the traditional resume. Available to both professionals and companies, VisualCV revolutionizes how these groups share and organize career information. Your information is completely private and you control access to your VisualCVs. Top companies around the country are currently signing up to start receiving VisualCVs in lieu of the traditional Word resume. Companies are also creating VisualCVs to exhibit and share information regarding their culture, job opportunities, career potential and more.

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VisualCVs, for professionals, can serve different purposes when sharing with friends, colleagues, clients, prospects, the Internet, and Recruiters or Companies. Based on your preferences, each version has its own security criteria and unique collection of portfolio items. Professionals have the option to share a unique URL as a "live" Internet document that includes portfolio items such as work history and samples, salary information, awards, references, certifications, videos/photos and more. VisualCVs also include informative pop-ups, hovering over companies, universities and keywords - eliminating research for you and your reader. Sharing a VisualCV makes every meeting more effective and every relationship a better fit.

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