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Work experience

Business Development

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19952007

Verizon (former MCI/UUNET)

1995 - 2007 Verizon (former MCI/UUNET) Ashburn, VA Sales Support Consultant (December 2002 - April 2007)

  • Managed High profile accounts for Verizon Partner Solutions Wholesale Carrier Group to include: Wayport, Fiberlink and Bandwidth.com.
  • Gained strong knowledge of all Verizon Internet and Data products and processes. Experience in Internet Dial, Dedicated Internet, Co-location, Frame Relay, and Security Products.
  • Quoted circuit prices (DS0, DS1, DS3, OC3, OC12, OC48, OC192, Frame Relay, Metro Private Line, Domestic and International Private Line, Endlinks, and Point-to-Point) using a variety of systems.
  • Oversaw new product orders and ensured successful installs.
  • Troubleshoot technical outages for Dial and Dedicated products utilizing appropriate support channels.
  •  Monitored customers' revenues using Performance and Revenue Tracking System.
  • Managed customer contract life cycle to include contract signing, turning up service, maintaining and trouble shooting existing service and up-selling customer base.
  • Built strong customer alliances with goal of consistent revenue growth and highest-quality service delivery.
  • Identified and developed alternative solutions, procedures, or methods to maximize customer satisfaction.

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Order Management Product Manager (Aug 2000 - December 2002)

  •  Worked with multiple groups to track the upgrades and changes to the ordering systems (OTS,OMS,Arbor,F&E,Eclipse,Order Pro).
  •  Attended multi daily meets to track different products status.
  •  Followed product creation through Order Management Systems.
  •  Trained Order Management group on new product rollouts.
  •  Tracked new product roll out through systems and groups.
  •  Responsible for developing training manual on the Order Management Process.
  •  Assisted in the training and education of new employees.
  •  Attended multi daily meets to track different products status.
  • Continue to enhance technology skills as they relate to the ISP industry.

Multi-megabit Account Coordinator/MMAC (Nov 1999- Aug 2000)

  • Served as a project manager to multiple Senior Regional Account Managers whose accounts include Fortune 500 companies.
  • Monitored and tracked usage, revenue, new orders, and ran comparative analysis to ensure contract obligations/SLA's were met.
  • Acted as primary interface between customer and all internal departments.
  •  Responsible for problem resolution and escalation.
  • Assisted in data entry of Dedicated orders.
  • Introductory exposure to Order Pro and Lattis.

Sales Support Specialist (January 1997-November 1999)

  • Trained the sales staff in OTS.
  • Assisted with order entry.
  • Resolved billing issues.
  • Utilized my experience as an ICC to resolve Install issues for Reps.
  • Liaison for Reps and Customers to resolve issues with the accounts.

Install Coordinator/ICC (April 1996 - January 1997)

  • Managed Install Accounts for Sales Reps, Customers and Engineers.
  • Updated customers with status of the Install.
  • Worked with Sales Reps to resolve changes and issues with accounts.
  • Updated Systems (F&E, OTS, etc.) with status update.

Executive Assistance/Contractor (1995 - 1996)

  • Maintained investor relations lines.
  • Organized travel arrangements.
  • Scheduled and planned meetings.
  • Sent out company information packets.
  • Created slides for presentations.
  • Helped HR with the hiring of new employees.
19931995

Senior Meeting Coordinator

Xopen

1993 - 1995 Xopen Tyson's, VASenior Meeting Coordinator (1993-1995)

  • Managed the planning of global company meetings across the Americas and Europe.
  • Coordinated audio/video and catering projects.
  • Helped with responsibilities for US employees international travel arrangements.
  • Tracked success and feed back of meetings.

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Professional Awards

Verizon - Ten Year Excellence Award - 2006WCOM - Excellence Award - 2001,2002UUNET - Presidents Club - 1998Xopen - Employee Excellent Service Award 1994

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