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SUYOG PATHAK

Manager-Database Performance, Oracle

PROFESSIONAL PROFILE

An influential and high impact leader with a strong track record for managing diverse service portfolios responsible for generating over 14 million in revenue and maintaining a high retention rate while saving a critical bottom line for customers through operational excellence.
Suyog has over 17 years of experience leading and growing teams providing complex solutions to fortune-500 organizations while focusing on cost-reduction, efficiency improvement and revenue generation for Oracle. 

EXPERIENCE

Jun 2017Present

Senior Manager Database performance

Oracle

Lead and grow delivery-teams while identifying, and improving bottlenecks in business processes and enhancing operational efficiency and consistency. Develop a close working relationship with cross-functional stakeholders as account-team, development, product management, and other internal support teams to improve the quality of the Oracle product and boost value for Oracle customers. Helping customers use state of art technology while circumventing disaster to save critical bottom-line for Oracle-customers. 

  • Set higher standards for all KPIs while attaining 30% cost savings through process improvement.
  • Led executive-level escalations and following up through resolution for mission-critical environments resulting in avoiding loss of millions of dollars in revenue for Oracle customers by reducing unplanned outages.
  • Partnering with Oracle development to screen product defects, contribute feedback on product. improvement, identify critical issues with bug-fix, enhancing rediscovery data for known code defects. Customer advocacy to development.
  • Advising automation task force working to better support experience by automating various phases of support engagement. TLed effort to design 2 tools to cut down analysis time from few hours to a few minutes.
  • Collaborating with Oracle Sales teams to provide client management negotiating rough waters where revenue is at stake.
  • Supervised team up to 20 direct reports. Set annual objectives for team. Engaged in team-building activities. Implemented team coaching, employee development, mentoring, career growth and employee training programs. Assist with organizational restructuring.
  • Executing continuous process improvement and alignment for strategy execution. Using segmentation and flexible resource utilization to increase efficiency. Reduced 3 rotations increasing team availability by 16%.
Sept 2011May 2017

Technical lead

Oracle

Launched and scaled services based on product attributes and competitive market space; improved margins by reducing COGS and turning variable costs to fixed costs. Maintained customer relationships for an annual high-touch service delivery environment. Maintained a high retention rate while selling incremental services generating 14-million-dollar revenue attaining KPIs and SLA. 

  • Spearheaded teams ensuring uninterrupted execution of mission-critical environments for fortune-500 leaders such as GEICO, Disney, CVS, AES, and ATT.
  • Led delivery of brand-new services as Exadata QPD to adoption, resulting in millions of dollars in revenue for service delivery and solidify engineered systems sales. Engineered system accounted for a billion dollars in net revenue.
  • Piloted services based on new innovation. Assisted sales and pre-sales achieving targets (ranging from few hundred thousand to upwards of a million) by coordinating with various LOBs to resolve showstopper issues. Identify sales opportunities and work with sales to expand Oracle footprint.
  • Built and trained global and virtual teams located in EMEA, India, and USA for 24x7 operations for mission-critical environments. Designed and delivered training for internal and external stakeholders. Fostered team-collaboration. Through strategy innovation enhanced resource utilization and efficiency.
  • Developed complex high-availability and disaster-recovery solutions for database and Enterprise manager using data-guard, replication (streams and goldengate), and load balancers saving millions of dollars in unplanned downtime.
  • Prepare quarterly qualitative and quantitative reports for patch, performance and configuration assessment, identifying potential misconfiguration, protecting customer from unwanted interruptions.
  • Generated content for various services in portfolio including case studies on success stories for various offerings.
Feb 2007Sept 2011

Principal Advanced Support Engineer

Oracle

Solved Oracle database issues for mission-critical environments of Oracle ACS customers

Jun 2005Jun 2007

System Analyst/DBA

Convergys

DBA for Oracle databases 

May 2003Nov 2004

DBA-Intern

Convergys

DBA for Oracle databases 

Aug 2000July 2002

DBA

CMC

Onsite DBA for CMC's application for Mumbai stock exchange (CDSIL)

EDUCATION

20182020

MBA

Kellogg School of Management, Northwestern University
20022005

Master's in Computer Science

University of Central Florida (UCF)
19962000

Bachelor's in Computer Science

Mumbai University