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Summary

Suyog has 15+ years of experience with Oracle technologies of which  11 years is with Oracle. Suyog has proven ability to execute and lead amid ambiguity, and to balance attention to details with big-picture  insights.
At Oracle, Suyog manages a team of 17 engineers to provide support to manage database performance  for mission critical applications.

Work History

Jun 2017Present

Manager Database performance

Oracle

I manage a team of 17 engineers to support database performance of mission critical applications for all Oracle customers. Having small to extremely large mission critical implementation of various platform presents a challenge to stay ahead of the game and constantly improve the support services for our customers. We keep evolving the support services to keep improving customer's experience. I am responsible for all areas of support for my product area including but not limited to:

  • Hiring of technical engineers who are capable of providing top line support, while at the same time keeping costs under control by balancing high-cost and low-cost coverage.
  • Ensuring adherence to all processes, to ensure consistency and coverage 24x7x365.
  • Handling Executive Level Escalations, and following issues through to resolution.
  • Defining annual team objectives, and ensuring that the team maintains focus on these objectives.
  • Working on projects for improved product diagnosability, Service Request prevention, improvement of internal tools and other initiatives aimed at greater customer satisfaction and better efficiency in our delivery.
  • Partnering with Oracle Development teams internally to screen product defects, provide feedback to development on product improvements, identify critical issues for Patchset and PSU inclusion, improving rediscovery data for known code defects, and ensuring that development understands the customer experience on an ongoing basis.
  • Partnering with Oracle Sales teams to ensure that priority attention is given to situations where new revenue is at stake or existing revenue is at risk.
Feb 2016May 2017

Senior Principal ASE, Technical lead

Oracle
  • Manage focused team of engineers delivering proactive and reactive services for customers like GEICO, CVS, AES, and Disney.
  • Extensive experience working with global teams and mentoring engineers
  • Deliver onsite/remote technical  knowledge transfer sessions for various customers.
  • Architect solutions for complex High availability and Disaster Recovery setup using RAC, GoldenGate, Streams, Data guard.
  • Architect solutions for High Availability and Disaster Recovery setup for EM grid control (Cloud Control) for various customers.(GEICO, Ebay, Pay-PAL, Wells-Fargo, Comcast, JPMC, ATT)
  • Architect solution for RAC environment upgrades with complicated bidirectional replication setup
  • Provide PATCH/Performance/Configuration assessments for RAC/GG/Streams/EM/HA for various customers.
Sept 2011Jan 2016

Technical Leader

Oracle
Feb 2010Sept 2011

Principal Advanced Support Engineer

Oracle
Jun 2007Feb 2010

Senior Service Delivery Engineer

Oracle
Jun 2005Jun 2007

System Analyst/DBA

Convergys

  • Worked with multiple teams to manage databases for various applications.
May 2004Nov 2005

DBA-Intern

Convergys
  • Worked with various teams to manage databases for various applications.
Aug 2000July 2002

DBA

CMC
  • Worked as part of onsite teams to create/configure/maintain production databases for various applications.
  • Successfully planned/tested/implemented migration of production database for Mumbai stock exchange (CDSIL) from 7.3.4 to 8i.

Education

20022005

Master's

University of Central Florida (UCF)

In Computer Science