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I am a dedicated employee who strives for nothing but perfection. Skilled with computer programs such as MS Word, MS Outlook and familiar with Excel. I enjoy working in a fast paced environment and love a challenge. I have the ability to work diligently and independently  as well as being team player.  Always eager to improve and take direction well.  I'm extremely punctual and possess an enthusiastic , positive attitude!      

Work experience

Jul 20142015

Customer Service 

Stanley Warranty

Placing inbound and outbound calls. Following up with customers and technicians. Problem solving with customers inquiries. Billing such as processing ACH's and credit cards.  Contacting customers over declined payments via email or telephone.  Updated customer profiles on warranty policies  and such. 

Jan 2014Jul 2014

Warehouse Pick and Pack

Staff Management

Operator of the liquid fill machine. Labeling, weighing,  packing and shipping . 

Sep 2013Dec 2013

Marketing Coordinator

Zoomus LLC.

Customer-oriented Marketing Coordinator. Successful at troubleshooting and handling customer support issues in a timely manner. I love being able to quickly assess and help my clients in any way possible. I am an energetic employee. With strong time management skills who thrives in a fast-paced, dynamic environment. I am a dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Also I am experienced with professional customer service and leadership experience. Skilled in call center operations
Customer interface expertise
Multi-line phone operation proficiency
Exceptional workflow management
Marketing savvy
Strong problem solving aptitude 


Sep 2006Apr 2007


Lincoln Technical Institute
Sep 2001Jun 2005

Parsippany High School


Call Center Operations

Respectful / Polite manners. Customer service / Detail oriented. Skilled multitasking. 

Multi-Line Phone

Heavy telephone contacts with user consumer customers.  Comfortable with inbound and outbound calls.

Call Center Environment

Scheduling in a fast paced environment  for various techs.

Exceptional Customer Service
Data Integrity

Maintaining and assuring the accuracy and consistency of data over its entire life-cycle, and is a critical aspect to the design, implementation and usage of any system which stores, processes, or retrieves data.