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Work experience

Jun 2000Present

Practice Administrator

Northern Texas Facial & Oral Surgery

Oversee all business aspects of a multi-location private healthcare practice, including finance, accounting, marketing, human relations, operations, and all management responsibilities. Realized continuous growth, averaging 9/% annually from 2000-2012 and for securing 40% of the market share in a highly competitive arena.

Mar 1989Jun 2000

Practice manager

South Texas Otolaryngology Associates

Leading and managing all business aspects of a private healthcare practice.  Effectively remained highly competitive and profitable in an increasingly insurance driven market.

Education

Skills

Coding
Procedure and diagnostic coding for private practices.  Experienced with ora and maxillofacial surgery, otolaryngology and urology. 
Accounting
Payroll, financial analysis, statement analysis, bookeeping, auditing, forensic accounting, etc.
Information Technology
Comparing IT to cars, I describe my skill set as that of an experienced and serious driver, not a mechanic or builder.  I jump in and learn software and the way it intereacts with hardware.  I'm comfortable with technology and love to implement the latest and greatest.
Human Resources
People are our most important resource.  Recruiting, coaching, motivating, discharging, developing policies and staying abreast of market trends all contribute to a profitable organization. 
Marketing
Private healthcare practices can successfully educate the marketplace about its offerings using a number of affordable techniques.  A winning marketing program results in increased patient confidence, awareness, understanding and ultimately the bottom line.
Customer Service
Unabashedly serving people begins with relating to them on a personal level.  In providing excellent healthcare, we necessarily focus on the importance of techniques, education, new technology and skill sets.  These are hidden qualities; so developing customer service techniques are essential to help patients begin to value the high quality service they receive. 
Mentoring and Coaching
Understanding, relating to and communicating with people using their specific preferred style is the key to mentoring and coaching them to grow and perform.  Helping people excel is one of the most rewarding and fulfilling privileges a living, breathing person can hope to achieve!

Summary

Successful and entrepreneurial leader with a record of increasing organizational value and market share within the healthcare industry.Special interest in coaching, mentoring and motivating individuals, innovative problem solving and developing unique marketing strategies

Interest

Organic gardening, travel, non fiction with a little fiction thrown in, the arts, family, friends, and volunteering.

Custom

MGMA - member 2009 - date

JAWS Society - Vendor Sponsor Committee Chair 2011 - date