Susan Maez

  • Fresno CA
Susan Maez

OFFICE MANAGER

personal Statement

A dedicated and ambitious manager with broad ranging experience in medical field, vocational rehabilitation, restaurant/catering and events management.  Analytical and organized with the ability to ensure achievement targets and deadline with budget.  Quick thinking with an eye for details and an ability to build a rapport with people at all levels  ensuring that service is delivered consistently to a high standard.  A hands-on manager focused on training, motivation and quality of service even in a fast pace environment.

Skills

Skills

Agile in Fast Pace Environment

Successfully execute responsibilities which require a quick assessment and decisive actions, flexibility, adaptability, and willingness to learn on the fly.

Organizational Skills

Employ efficient time management techniques designed in filing organization and sharing.

Customer Relationship Management

Excellent customer service and client retention skills.

Extreme Work Ethic

Strong sense of ownership, results driven, sees projects to completion.

Work History

Work History
Jun 2010 - Feb 2015

Home Healthcare Provider

JOSEPHINE RODRIGUEZ

HOME HEALTHCARE PROVIDER FRESNO, CA   Assisted vision impaired patient with multiple chronic diagnoses, including Bi-Lateral Lung Disease, COPD and Bronchial Asthma with all medical treatments and physical therapy. Transports patient to and from all medical appointments. Ensured efficacy of treatments through monitoring of treatment regimens. Coordinated with doctors and registered nurses to develop care plans for patient. Provides personal services such as cleaning, shopping, and conversation.

Oct 2006 - Jul 2010

Retail Sales Clerk/Cashier

MERVYNS

RETAIL SALES CLERK/CASHIER FRESNO, CA   Opened and closed the store, which included counting cash drawers and making bank deposits. Processed all sales transactions accurately and in a timely fashion. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store. Completed floor replenishment to guarantee size availability and promote customer satisfaction.

Oct 2003 - Nov 2005

Office Manager/Executive Administrative Assistant

HUGHES PERSONNEL AGENCY

OFFICE MANAGER/EXECUTIVE ADMINISTRATIVE ASSISTANT FRESNO, CA   Provided administrative support  including preparation and proofreading documents, responded to all inquiries by phone or in person, performed internet research, and maintained calendars. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Handled and distributed all incoming and outgoing mail. Daily A/R & A/P duties with high success in collections. Served as a liaison between company president and clients regarding client accounts and new business. Hired and trained all staff, maintaining current personnel files which included letters of appreciation and disciplinary notices, payroll and tax information, and company benefits. 

Jun 2001 - Oct 2003

Retail Sales Clerk/Cashier

MONTGOMERY WARD'S

RETAIL SALES CLERK/CASHIER STOCKTON, CA   Opened and closed the store, which included counting cash drawers and making bank deposits. Processed all sales transactions accurately and in a timely fashion. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained visually appealing and effective displays for the entire store. Completed floor replenishment to guarantee size availability and promote customer satisfaction. 

Jun 1992 - Jul 2003

Office Manager/Executive Administrative Assistant

JR REHABILITATION CONSULTING SERVICES

OFFICE MANAGER/EXECUTIVE ADMINISTRATIVE ASSISTANT  STOCKTON, CA   Managed team of 5 clerical staff and 2 counselors, delegating case files as per individual's strength's and expertise. Oversaw daily operations, while maintaining a workable environment and increasing work flow. Assisted CEO's and upper management with daily administrative tasks, scheduling and travel arrangements. Hired, trained and fired all staff members. Responsible for payroll, employee benefits, and tax deposits.

Sep 1990 - May 1992

Banquet Manager/Food Server

MAIN STREET BAR & GRILL

FOOD SERVER/BANQUET COORDINATOR STOCKTON, CA   Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Delivered an exceptional dining experience with friendly, fast service. Accepted payment from customers and made necessary change. Set tables with clean linens, condiments, and other supplies. Performed closing duties, including restocking items and closing out the cash drawer.

Aug 1988 - Oct 1990

Banquet Manager/Food Server

Alder Market II

BANQUET MANAGER/FOOD SERVER STOCKTON, CA   Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Regularly inquired about member or guest satisfaction, anticipated additional needs and fulfilled further requests. Delivered an exceptional dining experience with friendly, fast service. Accepted payment from customers and made necessary change. Set tables with clean linens, condiments, and other supplies. Completed closing duties, including restocking items and closing out the cash drawer.

Jun 1983 - Aug 1988

Certified Medical Assistant/Front Office Manager

WELDON D SCHMAUCHER, M.D.

MEDICAL ASSISTANT/FRONT OFFICE MANAGER LODI, CA.  Helped physician examine and treat patients by assisting with instruments, injections and suture removal. Ensured efficacy of treatments through monitoring of treatment regimens. Coordinated with doctors and registered nurses to develop care plans for patients. Organized, updated and maintained over 200 patient charts. Recorded patients' medical history, vital statistics and test results in medical records. Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Prepared prescription refill requests on behalf of the physician. Retrieved physician correspondence from dictation service and made edits when necessary. Remained up-to-date with all insurance requirements, including the details of patient financial responsibilities, fee-for-service and managed care plans. Performed full-cycle medical billing in a fast-paced medical billing company.

Education

Education
Mar 2000 - Jun 2000

Computer Science

Delta Community College

Introductory class of computer programming and skills.

Aug 1998 - Feb 1999

Business Administration

Delta Community College

Studied the economic logic of the business world including, office management, A/R & A/P, taxes, business plans and proposals.

Jun 1983 - Dec 1983

Medical Assistant

Andon Vocational College

Studied required elements of medical field which included back and front office, patient care, phlebotomy,  and clinical lab procedures.

Aug 1979 - Jun 1983

High School Diploma

Linden High School

Studied basic educational required classes with a major in art.

Certifications

Certifications
Mar 1984 - Mar 1984

Certified Medical Assistant

State of California Medical Board

Passed the State of California Certified Medial Assistant test with an overall gpa of 94.6.