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University of Bath

Master of Pharmacy 2:1 (67%)

University of Hamburg - Erasmus exchange 

A-levels: AAA Maths, Biology, Chemistry; AS-level: C Further Maths

GCSEs: 9A*, A; Grade 8 Flute 

Additional Skills

  • JIRA/Confluence, Agile ways of working
  • Requirements gathering
  • Design thinking
  • Process mapping/Visio
  • Powerpoint and Excel
  • Basic Sketch/InVision/InDesign 
  • Completed foundation Javascript module - University of Birkbeck 
  • Languages: Intermediate Mandarin, basic level German
  • Hobbies include painting, swing dancing, reading, and aerial hoop

Work experience

Oct 2018Present


Capgemini Invent

Susan is currently involved in improving the digital user experience of a large government organisation: 

  • Digitising online forms through working in a multidisciplinary team of designers, testers and developers
  • Requirements gathering to understand business, legal and technology requirements for automation
  • Client proposition to generate sell on work to other parts of the business

Target Operating Model Design (Financial Services)

  • Facilitating client workshops for BAU operating model design for IAM and delivering output decks
  • Managing a graphic designer to produce a rich picture deliverable (under time and budget) which was used in socialisation of the target operating model to senior stakeholders
  • Conducting employee interviews  to identity key pain points in employee journeys 
  • Conducted requirements gathering for designing end user portal
Sep 2016Sep 2018

Associate Consultant

Capgemini Invent

Since joining Capgemini invent Susan has held a variety of consulting roles:

Capgemini Applied Innovation Exchange (AIE) secondment

  • Susan was seconded to the AIE as an innovation consultant, she helped clients explore applications of emerging technology through tours and technology discovery workshops 
  • Facilitated design sprints 
  • Responsible for monthly internal operational reporting and financial reporting to senior stakeholders on AIE performance metrics and tracking sales
  • Successfully created a proposal for a large retail client for an AIE discover session which was taken forward by the account team 

Internal Business Development

  • Created a clickable Personal Financial Management (PFM) tool working with a UX designer to drive thought leadership and client engagement in Financial Services accounts 
  • Identified customer needs across themes through customer testing  
  • Conducted user testing to prioritise key features of PFM tool 
  • Created user journey with UX designer

Account PMO (Financial Services)

  • Susan managed an internal Capgemini account worth over £8m, as account PMO she was responsible for effective account management (resourcing, invoicing, communications, drafting commercial contracts) whilst training a new joiner
  • Reduced account Daily Outstanding Receivables (DOR) from 129 to < 30 days on a monthly basis
  • Generated an extra £440k through early end of year invoicing to manage EOY cash collections 
  • Senior stake holder management

Change and Communications Consultant (Government)

  • Susan delivered communications for a government organisation undergoing large scale digital transformation through facilitating training and creating communications to help drive digital adoption
  • Created communications plans, materials and organised client training sessions
  • Implemented Slack as a communications tool for the client team of 100+ 
Sep 2015Jun 2016

Project Support Analyst

  • Conducted primary research focus groups for a top tier consultancy on a variety of projects
  • Supported ex-McKinsey consultant on process improvement healthcare project 
  • Supported medium sized life sciences consultancy on multiple competitive intelligence projects 
Nov 2015Jan 2016

Market Access Analyst Intern

Access Infinity ( pharmaceutical market access consultancy)
  • Conducted focus groups with Key Opinion Leaders and Payers to help shape the market access entry of a drug in the HIV therapeutic space for a top 5 Pharma client
  • Generated the country analysis for Sweden which was presented to the client  
Sep 2013Aug 2015


  • Susan completed her pre-registration pharmacy training at the Royal Sussex University Hospital, she has also had experience as a hospital pharmacist in mental health and in a large teaching hospital
  • Her main roles and responsibilities involved managing the dispensary to ensure effective supply of medicines to hospital wards, and advising prescribers on ward rounds to improve patient safety