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University of Bath

Master of Pharmacy 2:1 (67%)

University of Hamburg - Erasmus exchange 

A-levels: AAA Maths, Biology, Chemistry; AS-level: C Further Maths

GCSEs: 9A*, A; Grade 8 Flute 

Additional Skills

  • JIRA/Confluence
  • Requirements gathering
  • Completed Capgemini internal Agile training
  • Design thinking
  • Process mapping/Visio
  • Powerpoint and Excel
  • Basic Sketch/InVision/InDesign 
  • Completed foundation Javascript module - University of Birkbeck 
  • Languages: Intermediate Mandarin, basic level German
  • Hobbies include painting, swing dancing, reading, and aerial hoop

Work experience

Oct 2018Present


Capgemini Invent

Susan is currently involved in designing the Target Operating Model for large retail bank, her responsibilities include:

  • Facilitating client workshops for BAU operating model design and delivering output decks
  • Managing a graphic designer to produce a rich picture deliverable (under time and budget) which was used in socialisation of the target operating model to senior stakeholders
  • Conducting employee interviews  to identity key pain points in employee journeys as part of the operating model redesign
  • Conducted requirements gathering for designing end user portal
Sep 2016Sep 2018

Associate Consultant

Capgemini Invent

Since joining Capgemini invent Susan has held a variety of consulting roles:

Capgemini Applied Innovation Exchange (AIE) secondment

  • Susan was seconded to the AIE as an innovation consultant, she helped clients explore applications of emerging technology through tours, technology discovery workshops and ideation sessions to bring to life the art of the possible
  • Facilitated design sprints as part of secondment
  • Responsible for monthly internal operational reporting and financial reporting to senior stakeholders on AIE performance metrics and tracking sales
  • Successfully created a proposal for a large retail client for an AIE discover session which was taken forward by the account team 
  • Involved in creating proposals and internal marketing activities for the AIE to the rest of the business

Internal Business Development

  • Created a clickable Personal Financial Management (PFM) tool working closely with a UX designer to drive thought leadership and client engagement in Financial Services accounts 
  • Identified customer needs across themes through customer testing  
  • Conducted user testing to prioritise key features of PFM tool 
  • Created user journey with UX designer

Account PMO (Financial Services)

  • Susan managed an internal Capgemini account worth £8m, as account PMO she was responsible for effective account management (resourcing, invoicing, comms, drafting commercial contracts) whilst training a new joiner
  • Reduced account Daily Outstanding Receivables (DOR) from 129 to < 30 days on a monthly basis
  • Generated an extra £440k through early end of year invoicing for the account to manage effective cash collections at end of year (in 2017)
  • Dealt with internal and external senior stakeholders on a daily basis 

Change and Communications Consultant (Government)

  • Susan delivered communications for a government organisation undergoing large scale digital transformation through facilitating training and creating communications to help drive digital adoption
  • Created communications plan and materials
  • Organised training drop in session for the client and set up an online helphub 
  • Implemented Slack as a communications tool for the client team to improve internal communications and team efficiency 
Sep 2015Jun 2016

Project Support Analyst

  • Conducted primary research focus groups for a top tier consultancy on a variety of projects
  • Supported ex-McKinsey consultant on a short healthcare project looking at process improvements in A&E discharge pathways 
  • Supported medium sized life sciences consultancy on competitive intelligence projects by conducting market research
Nov 2015Jan 2016

Market Access Analyst Intern

Access Infinity ( pharmaceutical market access consultancy)
  • Conducted focus groups with Key Opinion Leaders and Payers to help shape the market access entry of a drug in the HIV therapeutic space for a top 5 Pharma client
  • Generated the country analysis for Sweden which was presented to the client  
Sep 2013Aug 2015


  • Susan completed her pre-registration pharmacy training at the Royal Sussex University Hospital, she has also had experience as a hospital pharmacist in mental health and in a large teaching hospital
  • Her main roles and responsibilities involved managing the dispensary to ensure effective supply of medicines to hospital wards, and advising prescribers on ward rounds to improve patient safety