Surinder Chagger

Summary

Currently I am contracting as a consultant (Technical Director) providing presales support in renewable energy systems. Other parts of the role involve sourcing components from the Far East, vetting dealers, site surveys, bid responses, ITTs and internal and external project management. I have recently completed a Prince 2 management course and a Cisco CCNA course.

Earlier this year I was working as a SC Cleared Presales Consultant working with Nice Voice Recording – Quality Management Technologies for the Public Safety Market. My responsibilities included the Solution design and architecture of elaborate Voice Recording Solutions and Applications. I also presented Voice Recording solution designs and customised product demonstrations at all levels/audiences being technical or commercial.

This also involved providing technical expertise to meet the technical and business requirements in customer meetings.

My role involved providing Sales proposals, quotes, technical responses, solutions and pricing for Tenders, ITTs, RFQs. This would also involve liaising with Product Management, R&D for any customisation work that needed to be done via a commitment process. Working with product management to identify gaps in the product portfolio was another facet of my role.

The second part of my role involved planning installs with the customer for handover to the services team.

The tertiary part of my role was to perform onsite installations on rare occasions to assist the regional services teams. This allowed my technical knowledge to remain up to date and keep a close relationship with the customer.

I had attained the Chartered IT Professional Qualification from the British Computer Society whilst at Nice. I have always been able to work dynamically and multi-task multiple projects on my own initiative and have excellent problem solving/analytical skills.

Work History

Work History
May 2010 - Present

Techical Director

Windtronics

Currently I am contracting as a consultant (Technical Director) providing presales support in renewable energy systems. Other parts of the role involve sourcing components from the Far East, vetting dealers, performing site surveys, tender bid responses, ITTs and internal and external project management. I am also responsible for ensuring product certifications are kept up to date ie. MCS. I have recently completed a Prince 2 management course and a Cisco CCNA course.

Jun 2008 - Apr 2010

Presales Consultant

Nice Systems

Presales Consultant – Nice CTI Systems, Southampton

·Responsible for design and architecture of Voice recording solutions for the Public Safety market

·Presenting Solutions and product demonstrations at all levels during the sales process

·Responsible for providing technical responses and documentation for tenders.

·Planning customer upgrades for existing customer legacy systems.

·Providing ‘hands on’ installation assistance to regional services teams.

·Providing sales engineering assistance to Business Partners and resellers in their sales cycle and Bid responses.

Feb 2005 - Jun 2008

Technical Project Manager

Nice Systems

Technical Project Manager – Nice CTI Systems, Southampton

·Responsible of integration of voice recording systems on various voice switch platforms

·Implemented solutions in various financial, high security environments e.g. banks, police forces etc

·Issue resolution and management of projects to completion

·Involved in managing technical aspects of projects

2003 - 2005

Systems Engineer

Witness Systems

Systems Engineer – Witness Systems, Leatherhead

·Responsible for implementation of web based call recording quality systems for blue chip clients.

·Knowledge of VOIP & CTI

·Issue resolution and management

·Producing documentation e.g. Troubleshooting guides, maintenance documents for clients

·Acting as technical focal point to Project Management and engineers in field

Education

Education
1994 - 1996

Information Systems Engineering

University of Westminster
1992 - 1994

HND Software Engineering

University of Westminster
1990 - 1992

BTEC National Diploma Computer Studies

Solhull College of Technology

Skills

Skills

MS Exchange, Networking Knowledge

IIS, SQL Server, Active Directory

Global Corporate Manager Deployment

MCSA

Witness Equality Balance

Nice Voice Recording

Certifications

Certifications

CITP

British Computing Society

MBCS

British Computing Society

MCP+I

Microsoft

MCSA

Microsoft

MCSE 2000

Microsoft

MCSE 2003

Microsoft

References

References

Andy Sowden

John Spencer

Secret

Metropolitan Police London