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Work experience

Feb 2015Present

Team Lead - Sr. Associate - Rules and Formats

athenahealth Technologies India Pvt. Ltd.

Responsible for leading and working together to succeed as a team, while mentoring and looking for training opportunities for individuals to scale further in terms of knowledge and skill.

  • Dealing with and resolving problems and issues which arise
  • Working on projects aimed at improving team improvement
  • Leading a team of  10 associates
  • Motivating the team to achieve high standards and KPI targets
  • Working with multiple stakeholders to drive projects forward
  • Working with individual project leads on the team and assessing project health
  • Mentoring and training up junior and new staff
  • Setting up goals and targets for individuals and assessing performance continually
  • Monitoring & reporting on standards & performance for targets individual and team level
  • Arranging and chairing weekly team meetings, focusing on targets & achievements
  • Providing project management training and guidance
  • Identifying required training for the team/individuals, scheduling and executing the same.
  • Creating training materials and knowledge documents
  • Implementing new initiatives
  • Praise team and create positive working environment
  • Involved in recruitment of new staff
  • Preparing and delivering PowerPoint and Poster presenations
Jun 2012Jan 2015

Associate - Rules and Format

athenahealth Techonologies India Pvt. Ltd

Responsible for performing business research and analysis that's designed to improve business processes and contribute to more efficiency and customer satisfaction.

  • Worked on innovative ideas for internal improvements
  • Reviewing client queries & requests, and ensuring to resolve within TAT
  • Monitoring payer requirements continually and analyzing the system for required updates
  • Gathering and assessing requirements from clients and/or stakeholders
  • Working with Development team to implement the updates or new features required to improvise the service
  • Providing business requirements and use case scenarios
  • User Interface QA testing on the updates to ensure quality and performance
  • Worked on multiple projects while managing the time and project efficiently
  • Worked on a variety of projects
  • Automated daily reports to reduce manual work
  • Communicating project status, risks, issues and 
  • Flagging up potential problems at an early stage to resolve issues faster
  • Arranging and chairing weekly meetings with Stakeholders to
  • Preparing PowerPoint/Poster presentations and presenting to variety of audiences
  • Handling escalations
  • Writing SQL queries for generating custom reports
Feb 2011May 2012

Sr. Analyst - Payer Knowledge Team

athenahealth Technologies India Pvt. Ltd.

Worked on a pilot team that was responsible for monitoring the industry changes continuously and working identified stakeholders to incorporate required changes in the product. Worked on multiple projects related to industry changes.

Dec 2009Jan 2011

Analyst - Payersite Admin Team

athenahealth Technologies India Pvt. Ltd.

Worked on a pilot team that was responsible for updating the product to include a new feature for accessing web portals. Worked on projects aimed at improving the user experience and acquiring user credentials for multiple web portals. 

Dec 2007Nov 2009

Receivable Analyst - Healthcare Claims

e4e (Nittany) U.S. Healthcare Services Outsourcing Co

Responsible for getting the claims paid for allocated patient accounts. Day-to-day work involved calling the insurance companies for status on bills submitted on behalf of doctors in the United States, working on and appealing the bills denied, meeting with clients to provide updates, escalating issues on a timely manner and critically evaluating the operational process for improvements.


Mar 2015Present

Certified Professional Coder


Currently undergoing training for AAPC's Certified Professional Coder (CPC) credential, which is a gold standard for medical coding in physician office settings.

Key Skills and Competencies

  • Ability to write semi-complex oracle 'select' SQL queries
  • Identifying deficiencies in business systems.
  • Proven ability to manage through others.
  • Strong decision making and problem solving skills.
  • Able to motivate and lead others in a team environment.
  • Excellent communication skills, both written and verbal.
  • An ability to build rapport and trust quickly with work colleagues.
  • Culturally blend with people and thinking from others shoes
  • Able to prioritize tasks and workloads in order of importance.
  • Track record of delivering results with deadlines.
  • Project management
  • Escalation Management
  • Writing up engaging, informative and well-organized presentations.
  • Can manage a flexible work schedule to accommodate different time zones.
  • Highlighting risks and issues that could impact project delivery.
  • Can quickly understand business or technical issues.
  • Ability to work accurately with interruptions and even under minimal/no supervision
  • Ability to understand the technical framework quickly and interpret dev codings
  • Business requirement documents, create and test case scenarios
  • Multi-tasking, creative and out of box thinking

Key Achievements

  • Implemented automated web portal data changes alert tool
  • Implemented data entry tools to capture more accurate payer changes information
  • Automated manual works of a cross-team 
  • Handled and successfully delivered projects involving cross-geography stakeholders
  • Part of start up teams and building it from scratch
  • Created performance tracker for individuals
  • Travelled to US for a month, to gather knowledge and provide cultural understanding
  • Initiated and implemented process/programs for improving cohesiveness.
  • Successfully delivered projects aimed at scaling the team in terms of size, knowledge and skill


Elizabeth Scheets

Director, Professional Services at athenahealth, Inc

Scott Cooper

VP Strategic Operations at Nexus Healthcare

Elizabeth Tappan-deFrees

Global Operations Manager at athenahealth, Inc