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Work experience

Jun 2014Present

Sls Supt Mgmt Coordinator III

Hewlett packard

Projects:             Alternate quote creation. Warranty Tool 
Environment:  ASP.NET, MS SQL, VBA
Tool :                    LEO Studio, LEO Player, LEO Server 
Roles and Responsibilities :

  • Analyses and discuss the business requirements with the clients.
  • Responsible for the development, implementation and support automated process in LEO.
  • Development of LEO Wizard & Configuration Management of the source code
  • Analyzing data and conducting compatibility and quality assurance testing 
  • Development of the database, procedures, functions, etc.
Mar 2013Jun 2014

Sls Supt Mgmt Coordinator II

Hewlett packard
  •  Resolving tickets raised by end user through service central
  • Customer Integration issues 
  • VDI infra details maintenance 
  • Monitoring VDI performance issues 
  • Movement of wizard from development environment to testing environment. 
  • Solving end user queries via mails and calls 
  • Weekly Reports to management team
Dec 2011Mar 2013

Sls Supt Mgmt Coordinator II

Hewlett packard
  • Focal point for federal customers
  • Responsible to create and do changes in quote and contract.
  • Responsible to work on invoices and make changes in credits.
  • Responsible to book the orders for HP support.
  • Analyzing and processing of all customer requests as received from respective countries.
  • Interact with sales/ customer to get required information.
  • Generate reports from SAP.
Sep 2009Dec 2011

Claims analyst – Senior representative

Dell services
  • Responsible for Client interaction (Attending client call).
  • Responsible for Paying or denying a claim.
  • Specialized in Refund Checks process.
  • Generating reports for client on daily basics.
  • Back up for Refund Checks process.

Education

Jun 2006Apr 2009

B.SC Chemistry

Loyola College
Apr 2006

12th STD

St, Gabriel's hr sec school
Apr 2004

SSLC

St, Gabriel's hr sec school

Technical Skills

    • Languages Known         :       C, C++, C#, Excel Macro. 
    • Operating System          :      Windows XP, Windows 7 
    • Database                           :      SQL server, MS Access. 
    • Tool                                     :      SAP, LEO 

Acheivements

  • Done IMIB project in HP to reduce manual work.
  • Yellow belt certified person in HP for automation project.
  • Best team award in ROBOTICS
  • Rising star award
  • Will to win
  • Always accountable
  • Best icon award

Personal Details

Cell Phone No              : 9840430140

Date of Birth                 : 1st June, 1989

PAN No                            : CIZPS7282P

Father’s name             : R. Dhanasekar

Sex                                    : Male

Languages Known     : English and Tamil

Marital Status              : Single

Permanent Address  : 719 2nd Block,

                                               Mugappair West,

                                               Chennai - 600037,                  

                                               Tamil Nadu, India.

Declaration

    I hereby declare that the information furnished above is true to the best of my knowledge.

Date:

 

Place: Chennai                                                                                                                                            (D.Surendar)