Suraya Rahmatova

Responsible for the day-to day running of the business with a particular emphasis on sales and business development. Making sure that the business continues to grow by way of developing new clients whilst maintaining its existing customer base.

• Managed entire launch of The Executive Lounge in 2017
• Reached 80% of occupancy within 6 months 
• Achieved sales of 4.5 million Dhs in 2018  
• In charge for achieving growth and hit sales targets by successfully managing the sales team
• Responsible for the Profit & Loss responsibility for the business
• Designing and implementing a strategic business plan that expands company’s customer base and ensure it’s strong presence
• In charge for recruiting, objectives setting, coaching and performance monitoring of sales representatives. In charge of leading, motivating and developing the team
• Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs
• Presenting sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Presented and promoted A&M ALANSARI services; created new avenues for revenue growth using both direct and indirect channels
• Established and developed long-term and mutually beneficial strategic relationships with companies, Free Zone and local government sectors for the purpose of creating strong partnerships
• Strengthened and improved upon relationships with existing clients including partners, vendors, and other members of the company’s value chain
• Fostered strong and stable business relationships with high-value entities in the industry such as law firms, business setup firms, UAE Free Zones and DED
• Collaborated closely with marketing and service development teams; the purpose is to create a campaign path for the marketing strategy that is strongly aligned with the key selling points and attributes of the company’s new products.

• Assisted in launching One Business Centre May 2016
• Developed proposal templates and applications; created sales process for each services
• Identified and generates leads through networking, cold-calling and marketing, converting into key accounts
• Analysed sales pipelines and trends with senior management in order to forecast quarterly sales goals and quotas with accuracy
• Designed an innovative marketing strategy to boost market penetration, increasing our operating profit margin
• Facilitated hiring process and training of sales team across
• Devised social media strategies, Digital Marketing and SEO that align with corporate B2C initiatives and objectives

Under supervision of and reporting to the Managing Partners, I am as a Business Development Manager is responsible for the realization of an effective and efficient working business center along the guidelines of the company policy. The Business Development Manager is responsible for the below Key responsibilities that are expected to demonstrate within your role.

• Analysed all company regulations and ensure compliance to all UAE control.
• Coordinate with government team to maintain knowledge on all licensing changes.
• Collaborated with Senior Sales Manager and evaluate all process activities and establish all company operations.
• Managed and evaluated all regulations and legislation for licensing activities and ensure appropriate implementation and prepare strategies for various clients.
• Prepared presentations of database to be presented in all meeting with the management.
• Maintained knowledge on all compliance trends and recommend changes for all company processes (either onshore, offshore or in-house clients).
• Upsell license packages each month 
• Developed all licenses sales proposals and pricing business models

• Effectively provide license and visa information, and resolve service problems
• Attract clients by answering service information; suggesting information about other services available in Free Zone.
• Resolve service problems by clarifying customer's complaint; determining the cause of the problem
• Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential services to management by collecting customer information and analyzing customer needs

• Directed all administrative and project support efforts in Business Center
• Provide administrative support for 40 executive office clients and more than 300 Virtual Clients
• Effectively managed license renewal for executive office clients and visa renewal for their employees
• Maintained and organized files related to BC clients and staff
• Ensure the delivery of high standard services to the clients at the BC
• Prepare flyers, brochures, and update RAK BC website, twitter and facebook to make the general public aware of the achievements and services of BC's contributions to the developments of the company
• Assisting team members to understand work duties and responsibilities
• Providing translation services if required and performed other duties as assigned

• Overall taking all responsibility for Call Answering and Mail Handling services in Business Center and Virtual Executive team
• Conduct research and handle special projects as directed by BC Manager
• Ensure that files related to BC are organized and maintained. Ensure the delivery of high standard services to the clients at the BC
• Promoting and marketing all the services and attending exhibitions/conferences
• Assist Virtual Clients' request for travel arrangements, hotel booking, license or visa renewal, translation services and etc.

• Planed and managed complex meeting and travel arrangements for 3 directors
• Skillfully used standards, templates, branding and correspondence guidance, to format and edit letters and other documents from draft to client-ready stage
• Provided dedicated administrative support to the Corporate Affairs team including; filing and responding to emails

• Directed day-to-day office operations, providing fundamental support to Director and team of consultants
• Making sure that all office systems are managed and maintained, including File Staff Recruitment files, stationary log and clients files. Search and circulate useful information on new market inputs and business opportunities, training and Expos, seminars and missions for AAT members
• Prepare newsletters, brochures, to make the general public aware of the achievements and activities of AAT's contributions to the developments of the industry
• Providing interpretation services at seminars, meetings, and field trips when necessary
• Preparing correspondence in English and Russian. Collected and sorted mails, screened and initiated telephone calls
• Maintained daily tasks list. Arranged meetings and made appointment with individuals on a priority basis. Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations. Planned the time table schedule of business meetings.