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Surayo Rahmatova

Business Manager, Administrative and Customer Service Professional, Executive Assistant


Ambitious and goal oriented Executive Assistant, Business Manager, Supervisor, Customer Relation Professional and Translator with over 10 years of experience providing thorough and skillful administrative support to senior executives. Dedicated and focused; able to prioritize and complete multiple tasks. Able to grow positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds.

Work History

May 2016present

Sales Manager

Feb Apr 2016

Business Development Manager

myOffice Business Centre

Under supervision of and reporting to the Managing Partners, I am as a Business Development Manager is responsible for the realization of an effective and efficient working business center along the guidelines of the company policy. The Business Development Manager is responsible for the below Key responsibilities that are expected to demonstrate within your role.

  • Analyze all company regulations and ensure compliance to all UAE control.
  • Coordinate with government team to maintain knowledge on all licensing changes.
  • Collaborate with Senior Sales Manager and evaluate all process activities and establish all company operations.
  • Manage and evaluate all regulations and legislation for licensing activities and ensure appropriate implementation and prepare strategies for various clients.
  • Prepare presentations of database to be presented in all meeting with the management.
  • Maintain knowledge on all compliance trends and recommend changes for all company processes (either onshore, offshore or in-house clients).
  • Upsell license packages each month 
  • Develop all licenses sales proposals and pricing business models

May 2013Feb 2016

Client Relation Coordinator

RAK Free Trade Zone
  • Effectively provide license and visa information, and resolve service problems
  • Attract clients by answering service information; suggesting information about other services available in Free Zone.
  • Resolve service problems by clarifying customer's complaint; determining the cause of the problem
  • Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential services to management by collecting customer information and analyzing customer needs
Oct 2010May 2013

Business Center Supervisor

RAK Business Center
  • Directed all administrative and project support efforts in Business Center
  • Provide administrative support for 40 executive office clients and more than 300 Virtual Clients
  • Effectively managed license renewal for executive office clients and visa renewal for their employees
  • Maintained and organized files related to BC clients and staff
  • Ensure the delivery of high standard services to the clients at the BC
  • Prepare flyers, brochures, and update RAK BC website, twitter and facebook to make the general public aware of the achievements and services of BC's contributions to the developments of the company
  • Assisting team members to understand work duties and responsibilities
  • Providing translation services if required and performed other duties as assigned
Apr 2008Oct 2010

Supervisor Virtual Services Section

RAK Business Center 
  • Overall taking all responsibility for Call Answering and Mail Handling services in Business Center and Virtual Executive team
  • Conduct research and handle special projects as directed by BC Manager
  • Ensure that files related to BC are organized and maintained. Ensure the delivery of high standard services to the clients at the BC
  • Promoting and marketing all the services and attending exhibitions/conferences
  • Assist Virtual Clients' request for travel arrangements, hotel booking, license or visa renewal, translation services and etc.
Oct 2007Apr 2008

Executive Assistant/Office Manager

Clear Vision Real Estate 
  • Planed and managed complex meeting and travel arrangements for 3 directors
  • Skillfully used standards, templates, branding and correspondence guidance, to format and edit letters and other documents from draft to client-ready stage
  • Provided dedicated administrative support to the Corporate Affairs team including; filing and responding to emails
Dec 2006Aug 2007

Executive Assistant/Translator to Regional Director

  • Directed day-to-day office operations, providing fundamental support to Director and team of consultants
  • Making sure that all office systems are managed and maintained, including File Staff Recruitment files, stationary log and clients files. Search and circulate useful information on new market inputs and business opportunities, training and Expos, seminars and missions for AAT members
  • Prepare newsletters, brochures, to make the general public aware of the achievements and activities of AAT's contributions to the developments of the industry
  • Providing interpretation services at seminars, meetings, and field trips when necessary
  • Preparing correspondence in English and Russian. Collected and sorted mails, screened and initiated telephone calls
  • Maintained daily tasks list. Arranged meetings and made appointment with individuals on a priority basis. Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations. Planned the time table schedule of business meetings. 



Bachlors Degree in Linguistics

Russian Modern University for Humanities 
Mar 2003May 2003


Cairo University, Egypt