Surajit Sinha

Work History

Work History
Jul 2014 - Present

Call Center Manager

Ziqitza Health Care Limited
Call Center Manager Bhubaneswar Odisha Provided strategic and operational leadership to improve operating results. Implements new concepts to increase the Call Center Productivity. Independently build relationship with Cross functional teams to enable skill/team performance and improve customer experience. Closely monitoring Quality Team to provide Error Free Medical Advice over phone. Making monthly PMS-Performance Management System Contact Company: Yes Reason for leaving: Career Path Development
Dec 2010 - Jun 2014

Shift Manager

Health Management and Research Institute
Shift Manager Guwahati Assam Supervising the call center shift wise. Achieved assigned tasks. Making monthly PMS-Performance Management System Weekly and Monthly roster preparation to maintain the headcounts. Contact Company: Yes Reason for leaving: Career Path Development
Aug 2008 - Dec 2010

SPARSH BPO LTD. AN INTELNET

SPARSH BPO LTD. AN INTELNET
Quality Analysis COMPAY Gurgaon Audits Calls. Providing different types of feedback to the agents. Taking the quality Session with new agents. Making MTD Report monthly. Making TNI Report week wise. Taking the quality Session with new agents.: Yes Reason for leaving: Career Path Development
Jan 2007 - Jun 2008

Team Leader

Media System INC
Team Leader Guwahati Assam Supervising the team. Achieved assigned tasks. Providing Feedback based on performance. Making monthly PMS-Performance Management System. Responsible for making MIS on daily, weekly & monthly basis for the entire shift. Contact Company: Yes Reason for leaving: Career Path Development
Jan 2007 - Jun 2008

Customer Services Representative

Matrix Cellular Services
CCE Pvt Mehruli New Delhi Responsible for customer service included answering customer queries, problem solving and providing detailed information on new products. Responsible for making MIS on daily Basis. Responsible for answering the customer queries through mail & fax. Assisting & providing customers with rented mobile as per their needs & request. Responsible for verifying the entire documents of the customer before providing them with rented mobile. Contact Company: Yes Reason for leaving: Career Path Development

Education

Education
2008 - 2015

Degree

School
2003

B.Sc

Deorah College